Policy Management Officer

Allianz; Dubai; On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in international health insurance is seeking a Policy Management Officer to manage corporate client portfolios. This role involves communication with clients and brokers to ensure contract administration and renewal, requiring strong teamwork and customer focus. Ideal candidates will have a Bachelor's Degree and administrative experience, thriving in a dynamic environment.

Qualifications

• Bachelor's Degree required.
• Administrative experience in a customer-focused role.
• Strong knowledge of Microsoft Office (Excel, Word).

Responsibilities

• Manage a portfolio of corporate clients.
• Respond to client requests via email within 24-hour SLAs.
• Build positive relationships with internal and external clients.

Skills

Communication

Teamwork

Customer Focus

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

We are Allianz Partners

The leader in assistance and insurance solutions in the areas of international health, assistance, automotive, and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries.

This role is in the International Health division, which serves well-known brands such as Allianz Care, Nextcare, and Medi24. The International Health line provides international health, life, and disability insurance, along with reinsurance and administrative services to a diverse customer base, including multinational companies, IGOs, NGOs, private individuals, families, and students.

Our mission is to ensure customers have access to quality healthcare through support, care, and a commitment to go the extra mile. We aim to be a global health partner, providing fast, simple access to advice, treatment, and value.

Summary

The Policy Management Officer will operate in a dynamic environment, managing a portfolio of corporate clients. This role involves acting as the company's representative, working with colleagues to exceed client and broker expectations in contract administration and renewal.

Main Tasks

• Be a strong team player with excellent communication skills.
• Be flexible and eager to learn new skills.
• Respond to internal and external client requests via email within 24-hour SLAs, handling over 50 emails daily and additional tasks.
• Serve as the main contact for assigned group schemes, Sales Managers, and brokers.
• Build positive, professional relationships with internal and external clients.

Behavioral Requirements

• Demonstrate cooperation and contribute to a positive work environment.
• Follow procedures related to anti-corruption, fraud, complaints, and data protection.
• Aim for first-time resolution in communications.
• Manage markets effectively according to team needs.

Behavioral Competencies

• Customer & Market Excellence: Strive for excellence, continuous improvement, and simplicity.
• Collaborative Leadership: Empower teams, develop people, and share best practices.
• Entrepreneurship: Seize opportunities, innovate, and take responsible risks.
• Trust: Act with integrity, honor commitments, promote diversity, and act transparently.

Minimum Requirements

• Bachelor's Degree.
• Administrative experience in a customer-focused role.
• Ability to work under pressure with tight deadlines.
• Strong knowledge of Microsoft Office (Excel, Word).

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