Member Experience Lead Jobs In Dubai | Wellfit

Member Experience Lead Jobs In Dubai | Wellfit

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• Complete monthly member service calls to evaluate the club experience as well as build further rapport with members
• Work in collaboration with the club General Member Experience Manager to create member engagement solutions based on feedback and NPS scores.
• Going above and beyond to deliver service excellence to all members and guests.
• Drive Wellfit’s values and vision internally and externally.

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Responsibilities

• Check in members and verify memberships.
• Provide information on classes and availability
• Oversee the service desk and implement new strategies for member management within the club.
• Oversee and drive KeepMe interactions to constantly monitor our medium and high-risk members.
• Oversee and drive the utilization of Classcard across the club.
• Must be the expert on everything we offer within Wellfit – Gymnastics, proactively make programming recommendations to ensure member results are achieved, in addition to driving the revenue performance of our business
• Utilize member feedback to develop and improve member engagement and the overall club experience

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Requirement

• Greeting members and users of the gymnastics center as they pass through reception
• Provide exceptional customer service experience to all members, non-members and users of the facility.
• Welcome members and visitors to the gym and providing accurate information concerning programs and activities.
• Take an active role in the selling of gymnastics products to leads.
• Create an excellent first impression of the gymnastics center by providing a warm,

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