Bellman

Courtyard by Marriott® Al Barsha Dubai; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a leading hotel where your role as a guest service associate is pivotal in creating memorable experiences. You will be the first point of contact for guests, ensuring their comfort and satisfaction from the moment they arrive. With responsibilities ranging from welcoming guests and assisting with luggage to providing local insights and recommendations, you will play a crucial role in delivering exceptional customer service. This position offers the opportunity to thrive in a fast-paced environment while showcasing your communication skills and hospitality knowledge. If you are passionate about service and enjoy working with people, this is the perfect opportunity for you.

Qualifications

• At least secondary education / high school required.
• Minimum of 1 year experience in a similar role in a 4 to 5-Star Hotel.

Responsibilities

• Greet and escort guests, assist with luggage and room features.
• Maintain knowledge of hotel services and local attractions.

Skills

Customer Service

Communication Skills

English Language

Problem Solving

Education

High School Diploma

Tools

OPERA PMS

Microsoft Excel

Microsoft Word

Job description

PRIMARY FUNCTION:

• Responsible for making a good first impression on hotel guests, provide assistance to all guests by promptly responding to requests, offering guidance, moving luggage, showing guests to their rooms and acting as a concierge.
• Welcome all guests per company standards, greet and escort them to rooms, assist with doors, and explain room features and hotel amenities.
• Handle guest luggage during arrival and departure, assist with vehicle entry/exit, manage luggage storage, and arrange or communicate transportation needs.
• Maintain thorough knowledge of hotel services and local attractions, restaurants, shopping, and transportation to respond accurately to guest inquiries and offer recommendations.
• Deliver VIP amenities, laundry, and dry cleaning to rooms; assist with guest service requests and report completed tasks to the supervisor.
• Stay alert to unusual guest behavior or incidents and report observations or concerns to the supervisor promptly.

QUALIFICATIONS:

• At least secondary education / high school.
• Minimum of 1 year experiences in a similar role and/or experience in any customer-focused related in 4 to 5-Star Hotel industry
• Good in English language, spoken and written sills
• Knowledge of OPERA PMS system, Excel and Words strongly preferred
• Positive attitude and good communication skills both written and verbal
• Commitment to delivering a high level of customer service
• Ability to work on your own or part of a team.
• Understanding of safety practices.
• Physically sturdy to carry heavy luggage and stamina to stand for long hours.
• Able to work under pressure and on shift schedule