Operation officer - home finance loan

LanceSoft Middle East; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the financial sector is seeking an Operation Officer for Home Finance Loans. This role involves managing loan processes, ensuring compliance with banking regulations, and providing excellent customer service. The ideal candidate will have a strong background in home finance operations and a thorough understanding of UAE banking practices.

Qualifications

• Minimum 2 years of Home Finance Operations experience.
• Thorough knowledge of UAE banking practices, regulations, and risks.
• Excellent verbal and written communication skills.

Responsibilities

• Process after-sales service requests to meet banking requirements.
• Prepare customer letters and coordinate signatures.
• Maintain accurate collateral records and update inventory logs.

Skills

Home Finance Operations

UAE banking practices

Customer service

Communication

Time management

Tools

Newgen

T24

DDS

ICCS

AECB

Microsoft Word

Microsoft Excel

Job description

Position: Operation officer - home finance loan

Duration: 12+ Months Contract

Preferred Experience:

1. Minimum 2 years of Home Finance Operations experience.

2. Thorough knowledge of UAE banking practices, regulations, and risks.

Knowledge and Skills

• Sound knowledge of Home Finance loan booking processes, after-sales service procedures, and policies.
• Strong understanding of both Sharia-compliant and conventional banking practices.
• Proficient in banking systems and applications, including Newgen, T24, DDS, ICCS, and AECB.
• Skilled in Microsoft Word and Excel; capable of preparing and maintaining operational reports and MIS.
• Excellent verbal and written communication skills.
• Ability to work under pressure and collaboratively in a team environment.
• Well-organized, detail-oriented, with effective planning and time management skills.
• Customer-focused with a proactive approach to resolving issues and ensuring service excellence.
• Adaptable and able to work with individuals from diverse backgrounds.

Functional Role:

Operational Responsibilities

• Input DDA registration, amendments, cancellations, generate payments, and other related tasks in the DDA system.
• Process all after-sales service requests to meet banking requirements and adhere to SLA/TAT.
• Prepare customer letters (LL, NOC, Clearance, Mortgage Release, AECB, etc.) and coordinate signatures and system registration.
• Handle loan closure requests from branch networks, call centers, and other banks, completing necessary system entries.
• Prepare mortgage release documents and collateral handover acknowledgment, and follow up for signed acknowledgments.
• Register transactions related to evaluation fees for Home Finance products.
• Reconcile transactions in Nostro/Internal Accounts related to Home Finance with Finance Department.
• Process customer deferment requests and ensure EMI releases.
• Update customer details in the AECB system as instructed.
• Respond promptly to internal teams on operations-related inquiries.
• Coordinate with external stakeholders (banks, insurance providers, vendors) to support customer operations.
• Log and follow up on system issues with ITD.
• Maintain accurate collateral records and update inventory logs.
• Report incidents to the Department head and support follow-up actions.
• Follow guidelines from Compliance/Risk/Audit and escalate issues to the Director/Head of Home Finance Operations.
• Prepare monthly insurance declaration reports for review.
• Conduct testing for Home Finance Operations Products/Systems.
• Manage responsibilities of the Home Finance Operations/Fulfillment Departments in the absence of the team.
• Perform additional tasks as assigned by the Line Manager/Director/Head of Home Finance Operations.