Senior Administration Assistant - Medical Services Temporary 12 Month Contract

Emirates; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in aviation is seeking a Senior Administration Assistant to enhance operational efficiency within its medical services. This role offers the opportunity to thrive in a dynamic, multicultural environment while directly impacting employee health and well-being. With responsibilities ranging from administrative support to process improvement and resource management, you will play a key role in ensuring smooth operations. The position promises a rewarding career with attractive tax-free benefits, including discounted flights and comprehensive healthcare. Join this innovative team and contribute to a global success story.

Benefits

Discounted flights

Hotel stays worldwide

Comprehensive healthcare

Leave benefits

Transport allowances

Life insurance

Qualifications

• Minimum 3 years of administrative experience required.
• Experience in a Medical or Dental environment is advantageous.

Responsibilities

• Provide clerical support to Clinic Administration Officer.
• Monitor processes and suggest improvements.
• Manage e-workflow systems and ensure communication.

Skills

Administrative Support

Customer Interaction

Process Improvement

Communication Skills

Computer Literacy

Education

10 years of schooling or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Business Telephone System

Job description

Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as a Senior Administration Assistant and make a difference by delivering top-tier medical services that support our employees' health and well-being. Experience a fast-paced, multicultural environment where your medical expertise will directly impact the success of our operations and contribute to our shared success on a global stage.

Key Responsibilities

1. Provide second-tier front-end administration and clerical support to the Clinic Administration Officer in designated areas such as Aviation Medicine Reception and Telephone Room (Medical and Dental).
2. Monitor and review existing processes, suggest improvements, and assist in implementing new procedures.
3. Maintain and update documentation related to Aviation Medical Licensing, coordinating with doctors to establish proper recall and filing systems.
4. Oversee assigned areas, report workload metrics, escalate issues, and recommend process enhancements.
5. Manage specialised e-workflow systems (MEDIFS), ensuring effective communication until issues are resolved.
6. Ensure smooth operation of the telephone room, monitor call metrics, resolve issues promptly, and escalate complex cases.
7. Assist senior team members with information collection for training and development.
8. Reallocate resources as needed to support other administrative functions.
9. Ensure high-quality service at reception, proper processing of documents and appointments, and quick resolution of front-line issues.
10. Maintain cleanliness and contact maintenance for public areas of Medical Services.
11. Record bookings for conference rooms, library, and electronic equipment to ensure resource availability.
12. Generate team rosters and ensure adequate coverage during clinic hours.

Qualifications & Experience

• Minimum 3 years of administrative experience.
• 10 years of schooling or equivalent.
• Proficiency in spoken and written English.
• Computer literacy (Word, Excel, PowerPoint).
• Experience operating a business telephone system.
• Experience in a Medical or Dental environment is advantageous.
• Customer interaction experience is advantageous.

Salary & Benefits

Join us in a management role and enjoy an attractive tax-free salary. Our benefits include discounted flights and hotel stays worldwide, comprehensive healthcare, leave benefits, transport allowances, and life insurance. Discover more about living and working in Dubai in the Dubai Lifestyle section on our website www.emirates.com/careers. Be part of our dynamic team and enjoy a rewarding career with us.