Chief Delivery Officer

métier - Strategic HR Solutions; United Arab Emirates; On-site; USD 120,000 - 180,000; Full time

Job summary

A leading company in strategic HR solutions seeks a Chief Delivery Officer to lead client-facing projects and internal operations. This role focuses on ensuring timely delivery and maximum impact across diverse insurance lines, requiring extensive experience in SaaS and insurtech.

Qualifications

• 10+ years of experience in delivery, operations, or project leadership roles.
• Proven success in leading enterprise implementations.
• In-depth knowledge of insurance workflows and system integrations.

Responsibilities

• Oversee end-to-end delivery of SaaS deployments for insurers and partners.
• Develop delivery playbooks and optimize internal operations.
• Act as the senior delivery point of contact for strategic clients.

Skills

Leadership

Project Management

Communication

Operational Execution

Job description

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As Chief Delivery Officer (CDO), you will lead the execution of client-facing projects and internal operations, ensuring timely delivery, scope adherence, and maximum impact. Reporting to the CEO, you will oversee project implementation, platform rollouts, and cross-functional execution, driving enterprise client satisfaction. This key leadership role focuses on translating product vision into scalable solutions across diverse insurance lines and markets.

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• 10+ years of experience in delivery, operations, or project leadership roles within SaaS, fintech, or insurtech.
• Proven success in leading enterprise implementations with multiple stakeholders.
• In-depth knowledge of insurance workflows, digital onboarding, policy issuance, and system integrations.
• Strong track record in building and managing high-performing cross-functional teams.
• Exceptional program management, planning, and communication skills.
• Experience in Middle Eastern and/or African insurance markets is a plus.
• Execution-focused with the ability to operate at both strategic and tactical levels.

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1. Delivery & Implementation Leadership

• Oversee the end-to-end delivery of all SaaS deployments for insurers, brokers, and partners.
• Manage project timelines, success metrics, and client onboarding.
• Establish and maintain high-quality, repeatable implementation processes and documentation.
• Resolve delivery bottlenecks and uphold a high standard of service excellence.

2. Operational Execution & Scaling

• Develop delivery playbooks and standardized rollout models across product lines (Health, Motor, Life, Casualty, etc.).
• Optimize internal delivery operations in collaboration with product, tech, and customer success teams.
• Lead weekly operational reviews, proactively addressing cross-functional obstacles.
• Drive process automation, documentation, and tooling to enhance scalability.

3. Cross-Functional Collaboration

• Serve as the key liaison between sales, product, engineering, and client success teams.
• Convert commercial deals and product configurations into actionable delivery plans.
• Work closely with the tech team to ensure platform readiness, feature configuration, and deployment timelines.

4. Client & Partner Engagement

• Act as the senior delivery point of contact for strategic clients.
• Align client expectations with delivery capabilities and ensure satisfaction.
• Build long-term trust through transparent communication and achievement of milestones.
• Lead delivery reviews with insurers, reinsurers, and distribution partners.

5. Team Leadership & Growth

• Lead and grow the Delivery & Implementation team across regions.
• Develop internal talent, train project managers, and scale delivery capacity.
• Foster a culture of ownership, proactivity, and client satisfaction within the team.