Billing Supervisor

DP World; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading company in the logistics sector is seeking a Billing Supervisor to oversee invoice accuracy, manage billing staff, and ensure compliance with port policies. The role involves investigating disputes and monitoring revenue leakage, making it crucial for financial integrity.

Responsibilities

• Ensure accurate invoice generation and adherence to port policies.
• Supervise billing department staff and provide guidance.
• Investigate billing disputes and coordinate with relevant departments.

Job description

Ensure invoices generated are accurate, prepare supplementary invoices, and issue credit notes, while adhering to port policies and procedures.

1. Check all emails addressed to the billing department and take appropriate action or inform the relevant people whose action is solicited.
2. Ensure all queries during the shift are closed, and inform the relieving Supervisor about any pending actions.
3. Ensure all invoices are generated as per the latest tariff.
4. Ensure the billing clerks complete their tasks within the specified timeline.
5. Ensure all customers are invoiced according to the tariff or the contract rates negotiated with the commercial department.
6. Verify that all generated invoices match the data provided by the Output department to prevent revenue loss.
7. Closely monitor invoices generated in the initial weeks after new tariff implementation to ensure billing accuracy.
8. Investigate all raised credit notes, document findings, and present these to the Superintendent at regular intervals.
9. Regularly analyze invoices to identify potential revenue leakage and report these to senior management.
10. In case of billing disputes, investigate by coordinating with relevant departments and liaising with agents to resolve issues.
11. Ensure the system is updated at the end of each month for throughput report generation.
12. Cross-check the daily invoice summary with invoice amounts and verify all relevant details.
13. Manually prepare discharge/break bulk invoices.
14. Ensure vessel overtime charges for public holidays are accurately invoiced.
15. Supervise the work of the billing department staff and provide guidance as needed.
16. Provide invoice details and other requested documents to the finance department.
17. Regularly monitor port service requests.