Front Office Agent

21c Museum Hotels; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading hotel in Dubai is seeking a Guest Relations professional to ensure exceptional service for guests. Responsibilities include managing check-ins, addressing guest inquiries, and maintaining high standards of service. The ideal candidate will have strong communication skills and experience in a luxury hotel environment.

Qualifications

• Minimum 2 years of Guest Relations experience in a four or five-star hotel.

Responsibilities

• Register and room all guest arrivals according to established procedures.
• Attend to guest complaints, inquiries, and requests.
• Perform check-in, check-out, and room change procedures.

Skills

Communication

Teamwork

Customer Service

Education

Post-secondary education in Hotel Management

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

Job Responsibilities

• Register and room all guest arrivals according to established procedures.
• Perform check-in, check-out, and room change procedures; ensure all data are accurately entered into the hotel system.
• Maintain cashier float and ensure accurate daily reports of all money received.
• Cash hotel guests’ personal and travelers checks and assist with currency exchange.
• Keep abreast of all modifications to accounting policies and procedures.
• Attend to guests’ requests for using the safety box at all times.
• Be knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and Hotel Group Loyalty programs.
• Attend to guest complaints, inquiries, and requests; refer problems to supervisor/Assistant Manager if unable to assist.
• Be familiar with other Raffles properties to facilitate onward bookings for guests indicating next destinations.
• Ensure guests depart the hotel with a positive impression of the service.
• Perform audit balances and prepare reports for audit in an orderly fashion.
• During night shifts, check night report, prepare morning report, and all necessary forms for guest arrivals.
• Maintain comprehensive knowledge of reservation procedures.
• Maintain exemplary standards of behavior, appearance, and attitude in the department.
• Keep the front desk work area clean and organized.
• Be fully aware of the Credit policy.
• Adhere to OH&S policies and procedures.
• Perform related duties and any assigned special projects.

Personal Attributes

• Strong written and verbal communication skills in English.
• Able to develop rapport with colleagues and management.
• Ability to work cohesively as part of a team.
• Focus on guest needs, remaining calm and courteous at all times.
• Promote positive relations with guests and patrons.
• Exercise good judgment with difficult guests.
• Ability to work in a multi-cultural environment.

Qualifications

• Post-secondary education or relevant qualifications in Hotel Management.

Experience

Minimum 2 years of Guest Relations experience, preferably in a four or five-star hotel.