RETAIL MANAGER / HIGH LUXURY BRAND / DUBAI MALL

SIDLER SA; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

A prestigious High Luxury Brand is seeking a Retail Manager to oversee their stores in Dubai Mall. The role involves supervising the flagship store, leading a sizable team, and ensuring customer service excellence. The ideal candidate should have extensive experience in luxury retail management, strong leadership skills, and a passion for luxury products.

Qualifications

• At least 6 years of experience in a managerial role within luxury retail.
• Proven experience in store management, preferably within luxury brands.

Responsibilities

• Supervise flagship store and concessions to achieve retail goals.
• Lead, coach, and motivate managers and sales team of approx. 55 people.
• Monitor and analyze sales data, suggest performance improvements.

Skills

Leadership

Problem-Solving

Communication

Job description

We are currently recruiting for a prestigious High Luxury Brand seeking a RETAIL MANAGER to join their team and oversee their stores within the DUBAI MALL.

RETAIL MANAGER / HIGH LUXURY BRAND / DUBAI MALL

Responsibilities:

1. Supervise the flagship store and concessions within Dubai Mall to achieve retail goals and targets, ensuring customer service excellence.
2. Lead, coach, and motivate managers and sales team (approx. 55 people) to meet KPIs and deliver superior service.
3. Train and mentor managers to ensure team development and growth.
4. Monitor and analyze sales data, generate reports, and suggest performance improvements.
5. Ensure stores are adequately staffed, maintaining a strong customer service presence.
6. Foster a positive work environment, resolve issues swiftly, and maintain team morale.
7. Collaborate with cross-functional departments to optimize store operations and customer satisfaction.

The Ideal Candidate:

1. At least 6 years of experience in a managerial role within luxury retail.
2. Proven experience in store management, preferably within luxury brands.
3. Strong leadership and team management skills with the ability to inspire and motivate teams.
4. Excellent problem-solving skills and conflict resolution abilities.
5. Passion for luxury products and delivering exceptional customer service.
6. Detail-oriented with excellent communication skills.
7. Fluent in English.