Guest Services Executive - Concierge - Jumeirah Beach Hotel

Jumeirah; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

Join an esteemed luxury hospitality brand as a Guest Services Executive at a premier beachfront hotel. In this role, you will be the first point of contact for guests, ensuring their needs are met with prompt and personalized service. Your knowledge of local attractions and ability to coordinate services will enhance the guest experience, making each stay memorable. This is an exciting opportunity to work in a dynamic environment that values excellence and offers a range of attractive benefits, including a tax-free salary and generous employee perks. If you are passionate about hospitality and thrive in a multicultural setting, this position is perfect for you.

Benefits

Generous F&B benefits

Reduced hotel rates

Health care package

Dental coverage

Life insurance

Incentive programs

Qualifications

• Experience in a similar position within a 5* luxury property.
• Ability to manage guest requests and complaints effectively.

Responsibilities

• Attend to guest requests and ensure timely resolution.
• Maintain knowledge of local attractions and promote in-house facilities.

Skills

Fluency in English

Multicultural experience

Customer service

Problem-solving

Education

Experience in luxury hospitality

Proficiency in additional languages

Job description

About Jumeirah & the Hotels:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Beach Hotel, Dubai’s premier lifestyle and family-friendly destination, is located on Jumeirah Beach Road just 15km from the city centre and 25km from Dubai International Airport. Since its opening in 1997, this landmark property, characterized by its iconic wavelike silhouette and renowned façade, stands proudly on Dubai's most exclusive private beachfront.With 599 sea-facing rooms and suites and 19 private villas, Jumeirah Beach Hotel provides access to the very best leisure, health and wellness facilities for all our guests, including the award-winning Talise Spa, state-of-the-art J Club fitness and wellness centre, and Sinbad’s Kids Club, as well as extensive conference and banqueting facilities. The beach resort also boasts a wide choice of dining options, including signature outlet Bastion, recently rated as one of the top restaurants recognized in the prestigious Gault&Millau UAE Guide 2022.

About the Job:

An opportunity has arisen for aGuest Services Executive – Conciergeto join Jumeirah Beach Hotel. The main duties and responsibilities of this role:

• Promptly attend to guest requests, complaints, and requirements by understanding the issue, coordinating necessary equipment or services, and ensuring timely resolution or follow-up.
• Maintain up-to-date knowledge of local attractions, events, and activities, and establish business contacts to support guest inquiries and enhance their experience.
• Promote in-house restaurants and facilities, make restaurant bookings, and organize additional guest requests such as transportation.
• Assist guests by reconfirming flights, arranging airport transfers, and leaving confirmation messages as needed.
• Review daily arrival, VIP, and departure lists to prepare for personalized service and ensure special attention to important guests.
• Keep the Concierge desk, mail room, and storage areas tidy and organized, and accurately log and report guest feedback or complaints for prompt resolution.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Previous experience in a multicultural environment.
• Fluency in English is required; proficiency in an additional language is highly desirable.
• Previous experience in a similar position within a 5* luxury property.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.