Waiter

Cristal Hospitality Group; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading hospitality group in Abu Dhabi is seeking a dedicated professional to manage Food & Beverage outlets, ensuring exceptional service and adherence to health and safety standards. The ideal candidate will have a background in hotel management and experience in high-volume environments. Join a dynamic team committed to providing memorable guest experiences.

Qualifications

• Minimum of 1 or 2 years in a similar position in a high-volume luxury hotel.
• Postgraduate or diploma in hotel management or related course.

Responsibilities

• Ensure Food & Beverage outlets run successfully and profitably.
• Provide prompt, friendly, personalized service to guests.
• Maintain health and safety standards.

Skills

Customer Service

Attention to Detail

Education

Postgraduate or diploma in hotel management

Job description

Education and Experience Requirements:

·Postgraduate or diploma in hotel management or relatedcourse.

·Minimum of 1 or 2 years in a similarpositionin a high-volumeluxuryor full-servicehotel chainor restaurant.

Scope and General Purpose of Job:

·To ensure that the Food & Beverage outlets run successfully and are profitable in accordance with the standards of the Hotel

Key Duties and Responsibilities:

·To be punctual every time you are scheduled to work

·Report at work according to the Grooming standard

·To ensure the guests receive prompt, friendly, personalized service

·To perform the service standards according to the outlet’s SOP.

·To utilize product knowledge to accurately answer any questions from guests’ and to recommend items to guests specifications

·To meet our guests’ needs by suggestively selling our menu to fit their circumstances

·To act a final check on the quality of food, and drinks before they are served to our guests

·To assist your superiors in maintaining standards by communicating any problems in your work surroundings

·To notify your superior(s) of any special guest query

·To assist your colleagues whenever possible should they need help. Ask for help should the situation demand assistance

·Spot sweeping areas of the restaurant, and clearing any unneeded chinaware, glassware, and silverware from tables

·To charge all food and beverages via micros efficiently and correctly adhering to company cashiering procedures

·To assist Stewarding staff by stacking all operating equipment properly

·To complete any set up duties or closing duties assigned to the station

·To practice “full hands in and full hands out” throughout the shift

·To ensure all Health, Safety Systems, and Practices are adhered to

·To attend all scheduled training

·To ensure all policies, and procedures laid down by the management are adhered to.

·To keep yourself informed on events in the hotel and in the area.

·To be flexible in assisting in different areas of the hotel in response to business and client needs.

Customer Service

·Demonstrate service attributes in accordance with industry expectations and company standards to include:-

·Being attentive to guests

·Accurately and promptly; understanding, anticipating and fulfilling guest requests

·Maintain a high level of knowledge which will enhance the guest experience

·Demonstrate a service attitude that exceeds expectations

·Take appropriate action to resolve guest complaints

·Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers by ensuring good inter-departmental relations.

·Be able to promote the hotel products and services.

·Maintain a high level of product and service knowledge about Cristal Hotel, Abu Dhabi.

·Ensure known repeat guests, and other VIP’s receive special attention

·To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.

Health & Safety

·Operate equipment using procedure learnt during training to company standards.

·Demonstrate an understanding and an awareness of all policies and procedures relating to Environment, Occupational, Health, Hygiene and Fire Life Safety.

·To be vigilant in the workplace and report any signs of fire related issues

·To report any equipment failures or problems to the Maintenance Department.

·Familiarise yourself with emergency and evacuation procedures.

·Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager)