Commercial Excellence Manager

LivaNova; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading company in the healthcare sector seeks a strategic business manager to enhance commercial excellence and drive initiatives across various business units. The role involves analyzing market trends, improving sales processes, and collaborating with teams to optimize performance. Candidates should possess a degree in business management or related fields, with at least 5 years of experience in the healthcare industry.

Qualifications

• At least 5 years in the healthcare industry.
• Minimum 3 years in strategic business management or related roles.
• Experience in SFE/market research.

Responsibilities

• Drive continuous improvement in sales and bid processes.
• Lead growth and operational excellence initiatives.
• Analyze industry trends and internal performance.

Skills

Analytical skills

Market analysis

Stakeholder management

Communication

Collaboration

Education

Degree in business management

Degree in data analysis

Degree in project management

Job description

Support the regional team in driving commercial and business excellence by implementing and improving strategies such as SFE, bidding, commercial training, market research and analytics, field force development, and multichannel activities. Aim to increase top and bottom line results through resource optimization and enhanced customer engagement initiatives.

Act as a business partner to segments by designing, planning, and implementing commercial processes, projects, and initiatives to maximize impact across all Business Units and countries.

Major Accountabilities

1. Drive continuous improvement in sales and bid processes, pricing, sales capabilities, tools, and supporting systems.
2. Ensure effective communication of strategy, guidance, and best practices, providing deployment materials.
3. Lead and support growth and operational excellence initiatives by managing strategy projects from inception to completion.
4. Analyze industry trends, threats, expansion opportunities, and internal performance.
5. Provide clear guidance on International SFE & CRM strategy for the region, coordinating with international teams for CRM design, rollout, and maintenance.
6. Manage delivery of sales data to inform strategy and progress.
7. Develop capabilities in data management, interpretation, and strategic implementation.
8. Build collaborative relationships to understand regional issues and support through strategic guidance and tools.
9. Establish sales analytics functions and performance dashboards for the region.

Bidding

• Collaborate with sales, marketing, and distributors on bidding strategies.
• Develop bidding activities and provide strategic advice.

Training

• Ensure upgrading and upskilling of customer-facing functions.
• Create training modules to enhance clinical, analytical, customer-oriented, and leadership skills.

Key Performance Indicators

Impact on regional commercial and business excellence; achievement of SFE, Bidding, and Training strategic goals.

Ideal Background

Education

Degree in business management, data analysis, or project management.

Languages

Fluency in additional languages is a plus.

Experience/Professional Requirements

• At least 5 years in healthcare industry.
• Minimum 3 years in strategic business management or related roles.
• At least 1 year in SFE/market research.
• Experience in strategy planning supporting healthcare executives.
• Sales experience is advantageous.
• Strong market and competitor analysis skills.
• Analytical skills and high learning agility.
• Ability to plan strategically, analyze, and execute across the business.
• Familiarity with CRM and IT systems.
• Prioritization skills.
• Stakeholder management with patience and assertiveness.
• Interpersonal skills and team collaboration.
• Ability to balance business opportunities with legal and risk considerations.
• Customer-service orientation with a positive attitude.
• Excellent communication, collaboration, and influence skills in a global matrix environment.
• Flexibility and adaptability to changing priorities.
• Ability to perform under pressure and meet deadlines.

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