Key Account Manager - IT Infra

Sharaf DG Business; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Executive/Manager to drive growth and maintain strong relationships with key customers. This role involves achieving sales targets, developing new accounts, and ensuring customer satisfaction across a range of IT infrastructure and cybersecurity solutions. The ideal candidate will possess excellent communication and negotiation skills, with a proven track record in account management within the Hospitality, Education, or Government sectors. Join this forward-thinking company and make a significant impact in a role that offers both challenges and opportunities for professional growth.

Qualifications

• Proven account management experience in Hospitality, Education, or Government.
• Ability to communicate effectively at all organizational levels.

Responsibilities

• Maintain and expand relationships with key customers.
• Achieve sales targets and develop new customers.

Skills

Account Management

Negotiation Skills

Presentation Skills

Customer Relationship Management

Communication Skills

Education

Graduate Degree

Job description

Job Summary & Purpose:
The Sales Executive/Manager will be responsible for maintaining and expanding relationships with strategically important customers. They are also accountable for achieving sales targets and assigned strategic account objectives. Representing the entire range of IT infrastructure/cybersecurity and cloud products and services to customers, the Sales Executive/Manager leads the customer account planning cycle and ensures that the company meets customer needs and expectations.

Furthermore, the Sales Executive/Manager is responsible for achieving business objectives, KPIs, and targets, as well as developing new customers to achieve short and long-term profitable growth. This position entails extensive travel across the UAE. All prospective employees must undergo a background check and possess a valid driving license and vehicle

Key Performance Areas (KPAs) & Principal Accountabilities:
• Establishes productive, professional relationships with key personnel in customer accounts.
• Coordinates the involvement of company personnel, including support, service and management resources, in order to meet account performance objectives.
• Meets assigned targets for profitable sales volume and strategic objectives of accounts.
• Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
• Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
• Participate in the integrated Commercial Planning Process through development of annual Customer Plans that support Brand and Channel Plans.
• Identify sales opportunities, networking and fact-finding and calling on and closing new accounts.
• Manage and penetrate customers at all levels and develop relationships with accounts that enable achievement of plans and objectives.
• Prepare and deliver effective selling presentations that implement approved Customer Business Plans and employ effective game theory and negotiating strategies.
• Develop timely and accurate forecasts (volume and spend) for accounts and revise based on actual performance.



RequirementsDesired Skills and Experience
• Proven account management experience in the Hospitality, Education, Real Estate industry or Government Departments.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• Graduate degree or equivalent