Concierge

BANYAN TREE; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading luxury hotel in Dubai is seeking a Concierge to create unforgettable guest experiences. The ideal candidate will provide personalized service, manage guest inquiries, and collaborate with hotel departments to ensure a seamless experience. Fluency in English and additional languages is highly desirable. Join a passionate team dedicated to delivering top-tier service in a dynamic environment.

Qualifications

• Proven international experience in a concierge role in luxury hospitality.
• Fluency in English; proficiency in Russian, Arabic, German, or French is desirable.
• Ability to thrive in a dynamic, fast-paced environment.

Responsibilities

• Deliver exceptional, personalized service to guests.
• Provide expert knowledge of Dubai's dining and entertainment.
• Manage guest inquiries and requests promptly.

Skills

Guest Service Skills

Analytical Skills

Problem-Solving Skills

Communication

Organizational Skills

Education

Bachelor of Hotel Management

Tools

Microsoft Windows

MS Office

Opera

Job description

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Description

Summary:

As a Concierge at Banyan Tree Dubai, you ll be at the heart of creating unforgettable guest experiences. With a passion for hospitality, you ll provide personalized, proactive service to ensure every guest s stay is extraordinary. Whether it's offering curated recommendations on Dubai's best dining, attractions, or crafting bespoke itineraries, you ll be a key part of making every moment special for our guests.

Responsibilities:

Deliver exceptional, personalized service to guests, ensuring every interaction is memorable and tailored to their needs.

Provide expert knowledge of Dubai s dining, entertainment, and cultural scene to craft unique, customized itineraries.

Manage guest inquiries and requests promptly, offering seamless solutions to enhance their stay.

Collaborate with the concierge team and other hotel departments to ensure a smooth and efficient operation.

Assist with guest arrivals, departures, and transportation needs, ensuring a flawless experience.

Maintain the presentation of the concierge desk and surrounding areas, ensuring it reflects the hotel s luxury standards.

Address guest concerns and resolve issues with professionalism, ensuring a high level of guest satisfaction.

Stay updated on local events, services, and attractions to provide accurate and insightful recommendations.

Foster a welcoming, positive atmosphere in the hotel by engaging with guests and anticipating their needs.

Assist in training and mentoring junior concierge team members, promoting a collaborative team environment.

Qualifications

Proven international experience in a concierge role, ideally within a large, high-end, fast-paced luxury hospitality setting.

Exceptional guest service skills with a polished presentation and excellent verbal and written communication abilities.

A guest-focused mindset, energetic personality, and a genuine passion for delivering top-tier service and assisting guests with their needs.

Fluency in English (both verbal and written); proficiency in additional languages such as Russian, Arabic, German or French is highly desirable.

Ability to thrive in a dynamic, fast-paced environment, managing multiple tasks and shifting priorities seamlessly.

Flexible availability and capacity to work both independently and as part of a team with minimal supervision.

Strong analytical and problem-solving skills, with the ability to make informed decisions quickly and effectively.

Proficiency in Microsoft Windows and the MS Office suite (Excel, Word, PowerPoint, Outlook).

Physical stamina to remain on your feet and walk for extended periods during shifts.

Familiarity with Opera software and Front Office systems is a plus.

Proven experience in a global work environment, with a demonstrated ability to adapt to and work effectively with diverse cultures.

Excellent organizational skills, with the ability to lead, motivate, and develop a team while ensuring a high standard of service.

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