Reservation Agent

Naama, Beach Villas & Spa; Fujairah City; On-site; AED 30,000 - 50,000; Full time

Job summary

Join a luxury hospitality experience as a Reservation Agent in Fujairah. This role requires a professional who excels in customer service and has a keen eye for detail. You will manage reservation requests, ensuring guest satisfaction through effective communication and coordination with various departments. If you are passionate about the hospitality industry and possess strong organizational skills, this is the perfect opportunity to enhance your career in a vibrant environment.

Qualifications

• Minimum 1–2 years of experience in reservations within the hospitality industry.
• Fluency in English; Arabic is a plus.

Responsibilities

• Handle incoming reservation requests via phone, email, and online platforms.
• Accurately input reservations into the hotel system.
• Coordinate with other departments to ensure guest satisfaction.

Skills

Customer Service

Communication Skills

Attention to Detail

Multitasking

Proficiency in Reservation Systems

Proficiency in Microsoft Office

Tools

Reservation Systems

Microsoft Office

Job description

?? We're Hiring: Reservation Agent
?? Location: Naama Beach Villas & Spa - Fujairah
?? Experience Required: Minimum 1–2 years in a similar role

Join our team and be part of a luxury hospitality experience in the heart of Fujairah. We are looking for a Reservation Agent who is professional, detail-oriented, and passionate about customer service.

Key Requirements:

• 1–2 years of experience in reservations within the hospitality industry

• Excellent communication and interpersonal skills

• Proficient in reservation systems and Microsoft Office

• Ability to multitask and work under pressure

• Strong attention to detail and organizational skills

• Fluency in English (Arabic is a plus)

Responsibilities:

• Handle incoming reservation requests via phone, email, and online platforms

• Accurately input reservations into the hotel system

• Coordinate with other departments to ensure guest satisfaction

• Assist with rate management and availability updates

• Provide excellent customer service at all time.

We are looking forward to find the best.