Senior Airport Services Agent - Sharjah

Qatar Airways; Sharjah; On-site; AED 30,000 - 60,000; Full time

Job summary

An exciting opportunity awaits with a leading airline in the vibrant city of Sharjah. As a Senior Airport Services Agent, you will play a crucial role in ensuring exceptional service for passengers, managing check-in processes, and coordinating with various airport departments. This role offers the chance to thrive in a dynamic environment, where your skills and positive attitude will be key in delivering outstanding customer experiences. Join a global team that values innovation, excellence, and personal growth, and be part of a journey that pushes boundaries and achieves the extraordinary.

Qualifications

• 3+ years of experience in Airport Operations with a leading airline.
• Courses in Passenger Handling and Customer Service preferred.

Responsibilities

• Coordinate with check-in and transfer desk for passenger acceptance.
• Assist passengers with entry requirements and ensure smooth handling.

Skills

Communication Skills

Customer Service

Airport Operations

Baggage Handling

Computer Literacy

Education

Courses in Passenger Handling

Courses in Customer Service

Tools

DCS (Departure Control System)

Ticketing Systems

Job description

About The Role

An exciting opportunity to join the Qatar Airways Outstations Team in Sharjah, United Arab Emirates. We are recruiting for the role of Senior Airport Services Agent in Ground Services.

The successful candidate will provide quality service to passengers regarding check-in, boarding, special services, lounges, and baggage handling, adhering to QR’s safety and commercial standards to ensure consistent and efficient passenger and baggage handling.

Your Specific Responsibilities Include

1. Coordinate with Check-in, transfer desk, and related areas for smooth passenger acceptance.
2. Support Airport Services Supervisor in all operational areas.
3. Escort and direct arriving/departing passengers to relevant areas such as hotel desk, visa counter, transfer desk, lounges, and boarding gates.
4. Assist the duty officer with handling company materials and records.
5. Coordinate with GHA for quick processing of hotel and transfer passengers.
6. Ensure smooth passenger handling in collaboration with GHA.
7. Assist passengers with entry requirements, visas, and residence permits.
8. Ensure passengers are smoothly assisted through airport facilities.
9. Perform other duties as assigned to ensure efficient operation of the work unit.

Join Our Story

Be part of an extraordinary journey. Bring your skills, imagination, and ambition. At Qatar Airways, there are no limits to your potential and impact. Grow professionally and personally through rewarding challenges and opportunities. Join us to be part of our future and build the life you aspire to, within an international community. We believe in pushing boundaries and achieving the impossible.

Job Posting

May 6, 2025, 3:03:18 AM

What You Will Need to Succeed

• Minimum 3 years of relevant experience, including at least 1 year in Airport Operations with a leading airline.
• Excellent communication skills in English.
• High energy and a positive attitude to perform well in a high-pressure environment.
• Experience with DCS and ticketing is advantageous.
• Ability to manage mishandled baggage services and service recovery.
• Completed courses in Passenger Handling and Customer Service preferred.
• High computer literacy.
• Strong customer focus and service delivery skills.

About Qatar Airways Group

Founded with four aircraft, Qatar Airways has grown rapidly, operating across 12 diverse businesses. We are committed to excellence, innovation, and growth. Join us to bring your ideas and passion to a global stage, contributing to our story of success and determination.