Manager, HR Operations

Atlantis Resorts; United Arab Emirates; On-site; AED 120,000 - 160,000; Full time

Job summary

A leading company in the hospitality sector is seeking an HR Operations Manager to lead their HR team in Dubai. The role focuses on strategic leadership, compliance with UAE labor laws, and enhancing HR processes. Ideal candidates will have strong leadership experience, knowledge of HR systems like SAP, and exceptional interpersonal skills. This position offers an opportunity to drive improvements in HR operations and ensure a high-quality colleague experience.

Qualifications

• Experience in high-volume HR operations and administration.
• Demonstrated colleague-centric approach and stakeholder relationship building.

Responsibilities

• Oversee colleague issues, payroll, and benefits administration.
• Enhance onboarding and offboarding procedures for efficiency.
• Audit HR systems for compliance and efficiency.

Skills

Leadership

Analytical Skills

Interpersonal Skills

Communication

Tools

SAP

Job description

About The Role

The HR Operations Manager will provide overall leadership and direction to the HR Operations team at Atlantis Dubai. Responsibilities include overseeing colleague issues, SAP management, payroll, benefits administration, and delivering high levels of customer service. The role emphasizes compliance, quality service, and strategic operational management.

Key Responsibilities

• Work with other HR Operations Managers to provide strategic leadership, ensuring high-quality HR services aligned with policies, regulations, and SLAs.
• Collaborate with Talent Acquisition, Compensation & Benefits, Learning & Development, Employee Relations, and Government Relations to improve processes.
• Manage colleague issues, SAP processes, payroll, leave, and benefits, ensuring accuracy and compliance.
• Maintain data accuracy in SAP, implement checks, and train team members to prevent discrepancies.
• Enhance onboarding and offboarding procedures for efficiency and a seamless colleague experience.
• Conduct exit interviews and escalate concerns to Employee Relations as needed.
• Set objectives, guide team leaders, and foster a culture of excellence and continuous improvement.
• Develop and implement operational strategies and process improvements.
• Use data analytics to identify issues and drive service and colleague experience improvements.
• Build strong relationships with cross-functional teams for seamless HR process execution.
• Audit HR systems and processes to ensure compliance and efficiency, implementing corrective actions.
• Update HR policies to comply with UAE labor laws and regulations.
• Prepare for audits and liaise with management to ensure compliance and transparency.
• Participate in strategic planning and report to senior management.

About You

Candidates should have experience in high-volume HR operations and administration, demonstrate a colleague-centric approach, and excel in stakeholder relationship building.

Qualifications

• Leadership experience in managing high-performing HR teams in fast-paced environments.
• Strong knowledge of HR systems like SAP and best practices, with an emphasis on compliance and quality.
• Excellent analytical and decision-making skills, leveraging data for improvements.
• Deep understanding of UAE labor laws related to HR operations.
• Exceptional interpersonal and communication skills for effective collaboration and stakeholder influence.
• Experience with audits, assessments, and process evaluations for compliance and efficiency.