OPERATIONS ASST. MANAGER (Retail & Online Store)

Health Nag; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a detail-oriented Operations Assistant Manager to enhance its retail and online store operations. This pivotal role involves managing workflows, overseeing inventory, and ensuring exceptional customer experiences. The ideal candidate will possess strong leadership and problem-solving skills, as well as hands-on experience with e-commerce platforms like Shopify. Join a dynamic team where your expertise will help streamline operations and drive success in a fast-paced environment. If you thrive in a collaborative setting and are passionate about optimizing processes, this opportunity is perfect for you.

Qualifications

• 5+ years of experience in retail, e-commerce, or logistics.
• Hands-on experience with Shopify and CRM systems.

Responsibilities

• Oversee daily operations of e-commerce and retail distribution.
• Coordinate with 3PL providers for logistics and delivery.

Skills

Leadership Skills

Problem-solving Skills

Communication Skills

E-commerce Knowledge

Logistics Management

Education

Bachelor's Degree in Operations

Bachelor's Degree in Supply Chain

Tools

Shopify

CRM Systems

E-commerce Technology

Job description

OPERATIONS ASST. MANAGER (Retail & Online Store)

SALARY: 15,000 - 18,000 AED

We're seeking an experienced and detail-driven Operations Assistant Manager to support and optimize the daily operations of our growing online and retail distribution business. This is a mid-level leadership role for someone who can manage workflows, spot operational issues before they escalate, and keep everything, from inventory to customer experience, running smoothly.

Core Requirements:

• Bachelor's Degree in Operations, Supply Chain, or a related field
• Minimum 5+ years UAE experience, with at least 5 years in retail, e-commerce, or logistics
• Strong leadership, communication, and problem-solving skills
• Hands-on experience with Shopify, CRM systems, and e-commerce technology
• Prior experience in managing teams and coordinating cross-functional departments
• In-depth understanding of logistics, supply chain planning, and fulfillment
• Solid troubleshooting skills, especially in spotting and resolving website or code-related issues

Key Responsibilities:

1. General Operations Support

• Oversee all daily operations: e-commerce site, retail distribution, CRM, inventory, and delivery flow
• Ensure smooth internal workflows and task execution

Inventory & Supply Chain Management

• Monitor inventory levels, supplier timelines, and restocking schedules
• Support in planning and procurement (with operations director) to avoid stockouts or overstocking

Order Fulfillment & Logistics

• Coordinate with 3PL providers and delivery partners to ensure all systems are running smoothly and up to date
• Resolve delivery issues, streamline processes, and maintain logistics KPIs

Customer Experience

• Work closely with the customer service team to ensure excellent post-purchase support and delivery timings
• Assist in resolving operational complaints or escalations

Technology & Automation

• Identify and report website bugs, broken codes, or system errors to IT team
• Support CRM, automation tools, and e-commerce platform improvements

Supplier Negotiations & Budgeting Support

• Help manage vendor communications, price quotes, and purchase planning
• Track operational costs and highlight savings opportunities

Team Coordination

• Lead daily task alignment among ops, warehouse, and fulfillment staff
• Onboard new team members and share best practices (CS agents, admins)

Compliance & Quality Control

• Maintain SOPs, regulatory documentation, and safety guidelines
• Assist in upholding product, packaging, and service quality standards. Request QA reports from warehouse partners when needed.

Reporting & Insights

• Prepare operational reports and track performance metrics
• Identify inefficiencies and support process improvement initiatives

Import & Export

• Assist with global shipments, customs documentation, and freight schedules
• Coordinate international trade requirements and vendor follow-ups

The Retail Operations Manager must meet the following basics:

• A comprehensive understanding of the logistics system
• Experience in end-to-end process management
• Excellent communication, leadership, and management skills
• Strong problem-solving abilities
• Solid troubleshooting skills
• Familiarity with leading e-commerce platforms (Shopify)
• Experience in online store sales

PLEASE APPLY ONLY IF YOU MEET THE ABOVE CRITERIA!