Restaurant Supervisor

FIVE Hotels and Resorts; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading hospitality brand in Dubai is seeking a Restaurant Supervisor to elevate guest experiences. The ideal candidate will have a background in luxury service, exceptional leadership skills, and a commitment to delivering outstanding customer satisfaction. Responsibilities include supervising staff, conducting performance evaluations, and ensuring adherence to service standards. Join a dynamic team dedicated to excellence in the hospitality industry.

Qualifications

• Proven track record in a Luxury Hotel or Fine Dining Restaurant.
• Exceptional skills in Improving Customer Satisfaction and Addressing Complaints.

Responsibilities

• Supervises and guides Service Staff for exemplary service.
• Conducts performance evaluations and provides feedback.
• Handles Guest Inquiries and Complaints professionally.

Skills

Leadership

Communication

Customer Satisfaction

Education

Degree or Diploma in Hospitality Management

Tools

Point-Of-Sale (POS) Systems

Restaurant Management Software

Job description

Restaurant Supervisor

Location: Dubai, United Arab Emirates

Job Details:

• A Degree or Diploma in Hospitality Management or a related field is preferred.
• A proven track record in a Luxury Hotel environment or Fine Dining Restaurant in a supervisory role delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.
• Excellent leadership, communication, and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
• Exceptional skills in Improving Customer Satisfaction and Addressing Complaints with Tact, showcasing a commitment to Industry-Leading Standards.
• Extensive knowledge of Food and Beverage Operations, including FIVE-Star Service Standards, Wines, and Cocktail Preparation.
• Next-Level Team Management skills, effectively leading and inspiring the FIVE Tribe to new heights.
• Proficient in Point-Of-Sale (POS) Systems and Restaurant Management Software.
• Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.

Key Responsibilities:

• Supervises and provides exemplary guidance to the Service Staff, including Waiters, Waitresses, and Hosts/Hostesses, ensuring a Next-Level service experience.
• Inspires and motivates the Team to deliver Sensational Service, fostering a Positive Collaborative Work Environment.
• Conducts regular insightful and fair Performance Evaluations, providing constructive feedback to enhance staff Performance and Development.
• Collaborates closely with the Restaurant Manager to develop and implement handcrafted Standard Operating Procedures, elevating Service Efficiency to be First-in-Class.
• Offers ongoing Coaching and Mentorship to support the professional growth and development of the Service Team.
• Imparts comprehensive training to new team members on FIVE's Boundary-Breaking Service Standards, Exquisite Menus, and Standard Operating Procedures.
• Extends a Warm Welcome to Guests, ensuring they receive Prompt and Personalised Service that leaves a lasting impression.
• Handles Guest Inquiries, Concerns, and Complaints with the utmost professionalism and efficiency, always striving to surpass their expectations from Luxury Dining.