General Manager United Arab Emirates

Solutions Group; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading company in the UAE is seeking a General Manager to oversee all aspects of the business, ensuring operational excellence and guest satisfaction. The ideal candidate will manage financial goals, staff training, and maintain compliance with regulations, while fostering strong relationships with suppliers and partners.

Qualifications

• At least 5 years of relevant experience in F&B or hospitality roles.

Responsibilities

• Manage the venue in accordance with budgets and business plan.
• Develop financial goals aligned with the company's mission.
• Ensure daily operational readiness and proper staffing.

Skills

Leadership

Strategic Management

Education

Bachelor's Degree in Management

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

We are looking for an organized and goal-oriented General Manager to oversee all aspects of the business, including F&B COGs, labor costs, standards, maintenance, sales, marketing initiatives, and training. The ideal candidate will strive for excellence in venue practices and ensure guests receive the best possible experience.

Job Description

1. Manage the venue in accordance with budgets and the business plan.
2. Develop accurate long- and short-term financial goals aligned with the company's mission.
3. Ensure daily operational readiness and proper staffing aligned with labor cost targets.
4. Coordinate maintenance issues with the Facility Manager and follow up until resolved.
5. Train staff on company standards and product knowledge, and regularly test their understanding.
6. Keep training documents and manuals up to date.
7. Maintain staff personal files with training records, test results, and sign-offs.
8. Lead recruitment processes, including final interviews and hiring decisions, with approval from the Operations Director.
9. Review and approve new employee offers, and monitor staffing levels and budgets.
10. Oversee cash handling, banking, and money management in compliance with company procedures.
11. Conduct weekly spot checks on PMC for recipe consistency and wastage recording.
12. Complete end-of-probation reviews and file with HR.
13. Conduct biannual staff appraisals, with documentation reviewed by the Operations Manager.
14. Post staff schedules by Wednesday at 6 pm for the upcoming week.
15. Implement and oversee cleaning schedules in the venue.
16. Monitor food and beverage quality during service hours.
17. Be present during special events and large functions.
18. Maintain minimal stock levels for food and beverages, aligned with departmental levels.
19. Review weekly variance reports.
20. Develop strong communication with all departments and external partners.
21. Build and maintain relationships with suppliers, contractors, and partners.
22. Collaborate closely with other General Managers within the group.
23. Hold weekly management meetings, recording minutes in the designated folder.
24. Attend weekly operations meetings and record minutes.
25. Participate in senior management meetings and conduct monthly staff meetings.
26. Oversee payroll accuracy, including attendance, holiday forms, and approval.
27. Manage petty cash and floats, ensuring they balance and are audit-ready.
28. Supervise security operations and contracted services.
29. Monitor venue performance via guest satisfaction and financial reports.
30. Maintain service quality through ongoing evaluation and complaint investigation.
31. Ensure compliance with government regulations and legal requirements.
32. Report any suspicious packages or parcels to authorities promptly.
33. Represent the business positively as an ambassador.
34. Perform any other duties as directed by the Directors.

Candidate Profile

• Bachelor's Degree in Management or related fields.
• At least 5 years of relevant experience in F&B or hospitality roles.
• UAE Driving License is a plus.
• Exceptional leadership and strategic management skills.
• Proficient in Microsoft Excel, Word, and PowerPoint.

Note: Due to the high volume of applications, only shortlisted candidates will be contacted. We wish you success in your career search!