RECEPTIONIST CUM OPERATIONS ASSISTANT

Allianz Marine Services; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in marine services is seeking a Customer Service representative to manage inquiries, schedule appointments, and provide administrative support. The ideal candidate will have 1-2 years of experience, excellent communication skills, and a proactive attitude. This role requires multitasking and the ability to work under pressure in a dynamic environment.

Qualifications

• 1-2 years of experience in customer service or administration.
• Excellent communication skills in English and Hindi preferred.
• Strong public speaking, multitasking, and time management skills.

Responsibilities

• Greet customers and respond to inquiries regarding marine services.
• Schedule service appointments and maintain accurate records.
• Assist with inventory management and administrative tasks.

Skills

Administration

Customer Service

Clerical Skills

Communication

Tools

Microsoft Office

Job description

Vacancy Type: IMMEDIATE

Customer Service

• Greet customers in person, over the phone, or via email in a professional and friendly manner.
• Respond to inquiries regarding marine services, pricing, availability, and scheduling.
• Provide information according to the inquiry.
• Prove reliability and discipline by following all time-keeping rules.
• Maintain positive interactions with all team members.

Scheduling and Coordination

• Schedule service appointments for customers/clients, coordinating with other teams to ensure timely completion.
• Maintain accurate records of service appointments, including client/customer information, service details, and scheduling preferences.
• Coordinate with other departments, such as crewing, operations, and HR.
• Arrange travel for management and staff.

Inventory Management

• Assist with inventory management tasks, including receiving, stocking, and organizing.
• Maintain accurate inventory records and assist in periodic inventory counts.
• Notify management of low stock levels and assist with reordering supplies as needed.

Administrative/Operational Support

• Perform general administrative tasks, including filing, data entry, and maintaining records in the database.
• Process payments, issue invoices, and maintain financial records related to service transactions.
• Provide administrative support to HR, including data entry, filing, and record maintenance.
• Prepare work orders, invoices, and other documents accurately and promptly.
• Assist with scheduling office repair/maintenance and coordinate with maintenance teams and technicians.
• Handle payments and transactions using point-of-sale systems.
• Assist admin, operations, and crewing teams.
• Manage customs clearance for imports and exports, including creating customs documents (BOE) for material inward and outward, and tracking materials and machinery coming in and out.

Qualifications

• 1-2 years of experience.
• Excellent communication skills in English and Hindi preferred.
• Persistent and proactive.
• Able to maintain tact and composure under pressure.
• Responsible and able to work under pressure.
• Visually presentable and well-groomed.
• Strong public speaking, multitasking, and time management skills.
• Flexible, adaptable, empathetic, and courteous.

Must-have Skills

• Administration
• Customer Service
• Clerical Skills
• Communication

Good-to-have Skills

• Microsoft Office
• Organizational Skills