Events Executive

Shangri-La Group; United Arab Emirates; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Events Executive to join their dynamic team. This role is pivotal in ensuring exceptional event experiences, where you will manage account profiles, respond to inquiries, and convert leads into successful events. If you thrive in a fast-paced environment and possess strong communication and interpersonal skills, this opportunity offers a chance to showcase your talents in a luxurious setting. Join a team that values excellence and hospitality, and make a significant impact on memorable occasions.

Qualifications

• Experience in a 5-star hotel environment.
• Strong communication and interpersonal skills.

Responsibilities

• Maintain up-to-date account profiles and sales activities in the system.
• Handle incoming leads and convert them into confirmed business.
• Monitor account revenue and achieve catering goals.

Skills

Fluent English communication

Basic selling skills

Interpersonal skills

Computer literacy (MS Word, Excel, PowerPoint)

Job description

Shangri-La Dubai

The award-winning Shangri-La Dubai offers luxurious accommodations, exceptional dining, and gracious hospitality in the heart of one of the world's most dynamic cities.

The hotel's 302 rooms, serviced apartments, residences, and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully selected furnishings create an experience of unparalleled style and comfort.

As an Events Executive, we rely on you to:

• Fully comply with Delphi operation standards and maintain up-to-date account profiles, catering revenue figures, and sales activities in the system.
• Handle and consolidate all incoming Post-social/Events Assessments.
• Adhere to Delphi.FDC protocols; respond to event-related inquiries and requests within the system's guidelines.
• Follow the catering sales action plan related to the respective catering market segments as outlined in the Marketing Plan.
• Handle all incoming leads as distributed by the DOEM or Senior Events Manager and convert them into confirmed business.
• Understand the benefits and essence of Signature Events.
• Handle guest requests independently and proactively.
• Closely monitor account revenue and production in your specific area.
• Take ownership of achieving personal catering goals set by the DOEM.

We are looking for someone who:

• Has experience from a 5-star hotel.
• Communicates and writes fluently in English.
• Has basic knowledge of selling skills.
• Is computer literate, proficient in MS Word, Excel, & PowerPoint.
• Has strong interpersonal skills.
• Is friendly, helpful, and trustworthy.