F&B Service Expert - In-Room Dining

Marriott Hotels Resorts; Dubai; On-site; AED 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Guest Service Expert, where your role goes beyond serving food to creating memorable dining experiences. You'll be the face of hospitality, engaging with guests and ensuring their needs are met with professionalism and care. This position requires you to be active and attentive, managing the dining area while upholding the highest quality standards. If you're passionate about customer service and thrive in a dynamic environment, this opportunity is perfect for you. Embrace the chance to be part of a diverse team that values your unique background and contributions.

Qualifications

• Strong customer service skills to ensure guest satisfaction.
• Ability to communicate effectively with guests and team members.

Responsibilities

• Deliver a wide range of services to ensure guest satisfaction.
• Manage the menu and assist guests with their dining experience.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Education

High School Diploma or G.E.D.

Job description

Description

POSITION SUMMARY

Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to ensure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move over sloping, uneven, or slippery surfaces), manage the menu (read and visually verify information), and take a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1 year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued, and our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to nondiscrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.