Customer Success Specialist - Security

Duo Security; United Arab Emirates; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to join their dynamic team in the MEA region. In this pivotal role, you will partner with customers to ensure successful deployment of cutting-edge security solutions, driving their digital transformation. Collaborating cross-functionally, you will guide customers through onboarding and feature adoption, while leveraging your expertise in cybersecurity technologies. This position offers the opportunity to influence customer decision-making and foster trusted relationships. If you're passionate about customer success and technology, this is the perfect opportunity for you to make a meaningful impact.

Benefits

Paid Volunteer Time

Diverse Work Environment

Professional Development Opportunities

Flexible Work Arrangements

Qualifications

• Experience in customer-facing roles like Support or Client Services.
• Knowledge of cybersecurity technologies and network security.

Responsibilities

• Collaborate with teams to ensure successful deployment of security solutions.
• Guide customers through onboarding and feature adoption.

Skills

Customer Service

Cybersecurity Knowledge

Network Security

Identity and Access Management

Problem-Solving

Team Collaboration

Education

BA/BS Degree

Tools

Cisco Security Products

Microsoft Active Directory

AWS

Azure

Job description

Meet the Team

Join a dynamic, high-impact team that's redefining how customers experience security across the MEA region. As part of our Customer Success Specialists team, you'll be at the heart of customer transformationworking side-by-side with organizations to deploy cutting-edge security solutions that protect, enable, and empower their business.

We're a diverse and driven group of professionals who thrive on collaboration, innovation, and seeing our customers succeed. Our team is known for its deep technical expertise, a strong culture of knowledge sharing, and a commitment to delivering outcomesnot just products.

If you're looking to grow your skills, be part of a supportive and ambitious team, and play a key role in helping customers achieve secure digital transformationthis is the place to be.

Your Impact

As a Customer Success Specialist, you will partner with customers during the stages of their lifecycle to ensure successful deployment. You will also have the opportunity to influence how customers deploy and use Cisco Security Products, including Duo, Umbrella, and Cisco Secure Access.

As part of this role, you will:

• Collaborate cross-functionally with Sales, CX, Renewals, Partners, and Pre-Sales teams to align customer requirements, drive deployment success, and deliver measurable business outcomes.
• Guide customers through onboarding, feature adoption, and value realization to ensure successful adoption and renewal of Cisco Security products like Duo, Umbrella, and Secure Access
• Document conversations, communications, and matrices to build success plans; including issue resolution plans.
• Effectively influence executive and customer technical decision-making while fostering customer engagement and trusted advisory relationships.
• Stay up-to-date with the latest Cisco technologies, competitive landscape, and industry trends to provide expert guidance to customers while acting as a strategic business partner to drive the highest levels of technology adoption
• Act as a Technology Evangelist between customers and Cisco's product teams, providing feedback to inform product development and enhancements.
• Assist junior team members with technical direction, customer sentiment, and teamwork, while collaborating with managers on projects to enhance business functions within implementation.
  
  

Minimum Qualifications:

• Experience in customer facing role such as Support, Professional Services, Implementation and/or Client Service role.
• Experience in cybersecurity technologies and concepts, including network security, endpoint protection, identity and access management (IAM), and secure access (SASE).
• Prior knowledge of Cisco Security solutions such as, Duo Security, Umbrella & Secure Access
• Experience with network environments and networking protocols and architecture (including routing, switching, VPNs, and DNS), as well as network security measures (e.g. firewall, proxy servers, antivirus, antimalware, spam)
• BA/BS degree (or equivalent work experience
  
  

Preferred Qualifications:

• Professional Cisco certifications or equivalent experience
• Other relevant industry certifications (e.g., Cisco Certified CyberOps Associate/Professional, CISSP, CISM) are also valued.
• Knowledge of Microsoft Active Directory, Microsoft Windows, Mac OS, Debian based Linux Distributions, VMWare ESX/ESXi.
• Familiarity with cloud security models and platforms, such as AWS, Azure, or GCPparticularly in relation to secure access, visibility, and compliance
• Understanding of industry compliance standards and frameworks (e.g., ISO 27001, NIST, GDPR, SOC2) and how they relate to enterprise security
• Ability to build trust and rapport quickly, and you're comfortable working with diverse teams and customers.
• Ability to explain complex topics in a way that's simple, engaging, and easy to understandfor both technical and non-technical audiences.
• Problem-solving attitude: approaching challenges with curiosity and creativity, always looking for the best solution to drive customer outcomes.
• Team-oriented attitude: ability to collaborate easily, share knowledge freely, and believe in collective success.
• Proficiency in Arabic is not a requirement, but it is highly desirable and considered a strong advantage.
  
  

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connectionwe celebrate our employees diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer80 hours each yearallows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

Meet the Team

Join a dynamic, high-impact team that's redefining how customers experience security across the MEA region. As part of our Customer Success Specialists team, you'll be at the heart of customer transformationworking side-by-side with organizations to deploy cutting-edge security solutions that protect, enable, and empower their business.

We're a diverse and driven group of professionals who thrive on collaboration, innovation, and seeing our customers succeed. Our team is known for its deep technical expertise, a strong culture of knowledge sharing, and a commitment to delivering outcomesnot just products.

If you're looking to grow your skills, be part of a supportive and ambitious team, and play a key role in helping customers achieve secure digital transformationthis is the place to be.

Your Impact

As a Customer Success Specialist, you will partner with customers during the stages of their lifecycle to ensure successful deployment. You will also have the opportunity to influence how customers deploy and use Cisco Security Products, including Duo, Umbrella, and Cisco Secure Access.

As part of this role, you will:

• Collaborate cross-functionally with Sales, CX, Renewals, Partners, and Pre-Sales teams to align customer requirements, drive deployment success, and deliver measurable business outcomes.
• Guide customers through onboarding, feature adoption, and value realization to ensure successful adoption and renewal of Cisco Security products like Duo, Umbrella, and Secure Access
• Document conversations, communications, and matrices to build success plans; including issue resolution plans.
• Effectively influence executive and customer technical decision-making while fostering customer engagement and trusted advisory relationships.
• Stay up-to-date with the latest Cisco technologies, competitive landscape, and industry trends to provide expert guidance to customers while acting as a strategic business partner to drive the highest levels of technology adoption
• Act as a Technology Evangelist between customers and Cisco's product teams, providing feedback to inform product development and enhancements.
• Assist junior team members with technical direction, customer sentiment, and teamwork, while collaborating with managers on projects to enhance business functions within implementation.
  
  

Minimum Qualifications:

• Experience in customer facing role such as Support, Professional Services, Implementation and/or Client Service role.
• Experience in cybersecurity technologies and concepts, including network security, endpoint protection, identity and access management (IAM), and secure access (SASE).
• Prior knowledge of Cisco Security solutions such as, Duo Security, Umbrella & Secure Access
• Experience with network environments and networking protocols and architecture (including routing, switching, VPNs, and DNS), as well as network security measures (e.g. firewall, proxy servers, antivirus, antimalware, spam)
• BA/BS degree (or equivalent work experience
  
  

Preferred Qualifications:

• Professional Cisco certifications or equivalent experience
• Other relevant industry certifications (e.g., Cisco Certified CyberOps Associate/Professional, CISSP, CISM) are also valued.
• Knowledge of Microsoft Active Directory, Microsoft Windows, Mac OS, Debian based Linux Distributions, VMWare ESX/ESXi.
• Familiarity with cloud security models and platforms, such as AWS, Azure, or GCPparticularly in relation to secure access, visibility, and compliance
• Understanding of industry compliance standards and frameworks (e.g., ISO 27001, NIST, GDPR, SOC2) and how they relate to enterprise security
• Ability to build trust and rapport quickly, and you're comfortable working with diverse teams and customers.
• Ability to explain complex topics in a way that's simple, engaging, and easy to understandfor both technical and non-technical audiences.
• Problem-solving attitude: approaching challenges with curiosity and creativity, always looking for the best solution to drive customer outcomes.
• Team-oriented attitude: ability to collaborate easily, share knowledge freely, and believe in collective success.
• Proficiency in Arabic is not a requirement, but it is highly desirable and considered a strong advantage.
  
  

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connectionwe celebrate our employees diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer80 hours each yearallows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!