Call Centre Executive - Collections

Transguard Workforce Solutions; United Arab Emirates; On-site; AED 30,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht engagierte Call Center Executives für die Inkasso-Abteilung. In dieser Rolle sind Sie verantwortlich für die Einziehung überfälliger Zahlungen, die Verhandlung von Zahlungsplänen und die Pflege akkurater Kundenunterlagen. Diese Position erfordert ausgezeichnete Kommunikationsfähigkeiten und die Fähigkeit, sensible Situationen mit Professionalität zu bewältigen. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung in der Inkasso-Branche ist erforderlich.
• Fähigkeit, sensible Situationen professionell zu handhaben.

Responsibilities

• Durchführung von Anrufen zur Einziehung überfälliger Zahlungen.
• Verhandlung von Lösungen und Anpassungen zur Schuldenregulierung.
• Pflege akkurater Kundenaufzeichnungen.

Skills

Kommunikationsfähigkeiten

Verhandlungsgeschick

Problemlösungsfähigkeiten

Aufmerksamkeit für Details

Stressbewältigung

MS Office Kenntnisse

Education

High School Diploma

Bachelor in Business oder Finance

Job description

Transguard Workforce Solutions is the UAE's leading provider of unique and innovative HR solutions. With a decade of experience in the region and a team that possesses extensive knowledge of the market, we provide a fully integrated HR solution.

We are currently recruiting for a Call Centre Executive for one of our client to be based out of their Dubai office.

Job Summary:

We are looking for dedicated and proactive Call Centre Executives to join our Collections team. As a Call Centre Executive - Collections, you will be responsible for seeking overdue payments from customers, negotiating payment plans, and maintaining accurate customer records. This role requires excellent communication skills, a strong ability to manage sensitive situations, and a commitment to achieving collection goals while providing exceptional customer service.

Job Description:

Debt Collection:

• Initiate outbound calls to discuss overdue payments and convince them to make the necessary payments towards their overdue payments.

Negotiation & Settlement:

• Negotiate settlements for closure of liability
• Offer solutions and adjustments to assist customers in resolving their debts while meeting collection objectives.

Record Management:

• Log every contact attempt, including details of the conversation and outcomes.
• Remove settled debts and deceased individuals from records in accordance with company policies.
• Update customer records when debts are satisfied or agreements are reached.

Customer Interaction:

• Provide exceptional customer service during every interaction, maintaining professionalism and empathy.
• Address customer inquiries and concerns related to their accounts and payment status.

Skills & Qualifications:

Education: High School Diploma or equivalent. A bachelor's degree in business, Finance, or a related field is a plus.

Experience: Previous experience in collections roles.

Skills:

• Excellent communication and negotiation skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle stressful situations with a calm and professional approach.
• Proficiency in using basic office applications (e.g., MS Office).
• Knowledge of collections processes, and relevant regulations is advantageous.