Operational Administrator - Building Maintenance

AQAAR - Ajman Properties Corporation; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading property management company in Sharjah is seeking an Operations Coordinator to manage client interactions and operational tasks. The role involves monitoring technician performance, utilizing CAFM software, and ensuring effective complaint resolution. Candidates should have a diploma or degree and 2-4 years of relevant experience, with strong communication skills and proficiency in MS Office.

Qualifications

• 2-4 years of experience in operations coordination, preferably in maintenance or facilities management.
• Good knowledge of CAFM software (training can be provided).
• Strong communication and interpersonal skills.

Responsibilities

• Coordinate and follow up to resolve complaints effectively.
• Attend walk-in clients and address their queries/complaints.
• Support supervisors in navigating and utilizing the CAFM system.

Skills

Communication

Interpersonal skills

Data analysis

Education

Diploma or Bachelor's degree

Tools

CAFM software

MS Excel

MS Word

MS PowerPoint

Job description

Key responsibilities

1. Operational Coordination & follow ups

Coordination's and follow ups to resolve complaints effectively.

Monitor and manage escalations received from top management, HOD, cal center, leasing, and other

departments, ensuring timely and prioritized resolution in coordination with the concerned teams.

2. Client Interaction & Complaint Handling

• Attend walk-in clients visiting the maintenance office and address their queries/complaints.

• Ensure prompt and polite customer service in line with company standards.

3. CAFM System

• Support supervisors and engineers in navigating and utilizing the CAFM system effectively.

• Record and report technical issues and bugs in the CAFM system to the CAFM administrator for

resolution.

• Maintain logs of CAFM-related queries and issues for trend analysis.

• Provide support in creating and assigning work orders

4. Productivity Monitoring & data analysis

• Track technician performance metrics, especially during second shifts, weekends, and holidays.

• Perform basic analysis of maintenance trends and initiate proactive actions.

• Generate daily, weekly, monthly, Quarterly, Yearly progress updates from various teams.

• Analyze outstanding work orders daily/weekly and initiate needful actions

5. Administration

• Preparing minutes of meetings

• Maintaining departmental records and documentation

• Maintain inventory records of door tags and al bulk-issued items from the store, ensuring proper

tracking, controlled issuance, and timely reordering as needed for re-issuance to teams.

Qualifications

• Diploma or Bachelor's degree

• 2-4 years of experience in operations coordination, preferably in maintenance or facilities

management.

• Good knowledge of CAFM software (training can be provided).

Strong communication and interpersonal skills.

• Proficiency in MS Excel, Word, PowerPoint and reporting tools