Senior Payroll Consultant – Spain

Hubstaff blog; Dubai; Remote; USD 60,000 - 90,000; Full time

Job summary

A leading company in payroll services is seeking a Senior Payroll Consultant based in Dubai. This role involves managing client accounts, ensuring compliance with payroll regulations, and delivering high-quality service. The ideal candidate will have extensive experience in payroll operations and strong communication skills, ready to take on a client-facing role.

Qualifications

• 5+ years in payroll operations within the global payroll industry.
• 4+ years in statutory filings with validation experience.
• Ability to perform end-to-end payroll calculations in Excel.

Responsibilities

• Manage workload to ensure accurate and timely service delivery.
• Act as the primary point-of-contact for clients during operational processes.
• Ensure payroll processing accuracy and timeliness.

Skills

Communication

Client Management

Payroll Regulations

Excel

Education

Bachelor’s degree in accounting, finance, business administration, or related fields

Job description

Senior Payroll Consultant – Spain (Full Time)

Mercans HQ : Dubai, United Arab Emirates. Remote work available. Date posted : May 13.

The Senior Payroll Consultant provides outsourced payroll services to clients, managing new and existing accounts to ensure high-quality service delivery. Acts as the primary point-of-contact (POC) for clients during operational processes, ensuring accuracy, timeliness, and compliance with regulations.

• Manage workload to ensure accurate and timely service delivery.
• Recommend improvements to management for service efficiency and quality.
• Prepare operational reports highlighting issues and management actions.
• Ensure timely invoicing according to service agreements.
• Oversee all aspects of service delivery, maintaining high client satisfaction.
• Act as the POC for operational or service issues.
• Deliver services in accordance with defined standards and contracts.
• Address client issues promptly, monitoring satisfaction levels.
• Communicate regularly with clients via personal contact and emails.
• Escalate management issues appropriately.
• Participate in account management meetings and calls.
• Coordinate with internal teams to resolve issues within agreed timeframes.
• Advise management on client retention and service improvements.
• Provide visibility into issues and compliance process improvements.
• Ensure payroll processing accuracy and timeliness.
• Keep accounts updated with legislative changes and automate processes where possible.
• Complete statutory registrations and declarations on time.
• Identify and escalate service delivery issues.
• Monitor compliance with internal SOPs and statutory regulations.
• Maintain service standards exceeding KPIs under the Partner Excellence Program.
• Ensure adherence to payroll-related statutory rules and labor laws.
• Update SOPs and regulation summaries regularly.
• Maintain confidentiality and professional knowledge through continuous learning.

Minimum requirements include :

• 5+ years in payroll operations within the global payroll industry.
• 4+ years in statutory filings with validation experience.
• Ability to perform end-to-end payroll calculations in Excel for assigned countries.
• Expertise in payroll regulations and processes for the relevant countries.
• Strong communication skills for client interactions.
• Bachelor’s degree in accounting, finance, business administration, or related fields.
• Ability to work in a client-facing role.

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