Head of Operations

Inch Perfect; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading company in Dubai is seeking a skilled Operations Manager to enhance service quality and productivity. The role involves developing operational policies, managing workforce logistics, and ensuring compliance with safety standards. The ideal candidate will have experience in holiday home operations and strong leadership abilities. You'll collaborate with various departments to drive performance and improve service delivery.

Qualifications

• Experience in Holiday Home operations.
• Strong leadership and people management skills.

Responsibilities

• Develop and implement operational policies to improve productivity.
• Ensure compliance with company standards and client SLAs.
• Oversee hiring, onboarding, and training of staff.

Skills

Leadership

Problem Solving

Analytical Thinking

Tools

Scheduling Tools

Reporting Tools

Job description

• Develop and implement operational policies and procedures to improve productivity and service quality.
• Forecast demand and resource needs to align with business growth.
• Set and monitor departmental OKRs (Objectives and Key Results).

2. Service Delivery Management

• Ensure all cleaning jobs are scheduled, dispatched, and completed on time.
• Monitor performance metrics (e.g., jobs completed, cancellations, complaints, refunds).
• Ensure compliance with company standards, client SLAs, and health & safety protocols.

3. Workforce Management

• Oversee hiring, onboarding, and training of cleaners, drivers, and support staff.
• Plan workforce allocation based on job volume and staff availability.
• Ensure proper visa and contract management (e.g., Inch Visa vs. part-timers).
• Respond to escalated complaints and client issues.
• Work closely with customer service to identify recurring issues and resolve root causes.
• Monitor feedback and implement service improvements.

5. Inventory & Logistics

• Supervise drivers and storekeepers to ensure timely delivery of cleaning materials.
• Oversee stock control and equipment maintenance.
• Approve supply purchases and cost-control measures.

6. Reporting & Performance Monitoring

• Review and analyze operational reports (e.g., monthly cleaning performance, refund trends).
• Track KPIs like cleaner productivity, client retention, and job fulfillment rates.
• Present regular updates to the CEO and leadership team.

7. Cross-Functional Collaboration

• Work with Finance to manage budgets and control operational costs.
• Align with Marketing for seasonal campaigns and staffing forecasts.
• Collaborate with HR on staff satisfaction, retention, and disciplinary issues.

8. Compliance & Risk Management

• Ensure operations comply with labor laws, visa regulations, and safety standards.
• Identify risks in service delivery and implement mitigation plans.

Desired Candidate Profile

• Should have Holiday Home Experience
• Strong leadership and people management
• Excellent problem-solving and crisis management
• Analytical thinking and data-driven decision making
• Familiarity with cleaning industry operations and logistics
• Proficiency in using scheduling and reporting tools

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