Hostess - Talea

Mandarin Oriental Hotel Group; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel in Abu Dhabi is seeking a Hostess to join their Food & Beverage Department. The ideal candidate will ensure guests are welcomed and seated according to their preferences while maintaining high standards of service and cleanliness. Previous experience in a luxury hotel and strong communication skills are essential for success in this role.

Qualifications

• Previous experience in the same role in a luxury hotel preferred.
• Strong communication and customer service skills required.
• Additional language skills, especially Italian, are a plus.

Responsibilities

• Ensure guests are welcomed and seated according to their wishes.
• Manage telephone bookings and inquiries professionally.
• Maintain cleanliness and organization of the restaurant area.

Skills

Communication

Customer Service

Language Skills

Job description

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Food & Beverage Department, The Hostess is responsible for ensuring that the guests are welcomed to the restaurant and are seated in accordance with their wishes. The Hostess reports to the Assistant Restaurant Manager.

As Hostess, you will be responsible for the following duties:

• During the opening procedure, ensure that the table top set up is set according to the restaurant's requirements.
• Ensure that all table top items are clean and in good repair.
• Arrange restaurant seating plan in line with reservation book and Restaurant Manager requirements.
• Clean chair/sofa cushions.
• Set up the hostess desk according to the standards of Emirates Palace Mandarin Oriental.
• Greet the guest in a friendly and courteous manner according to the standards of Emirates Palace Mandarin Oriental.
• Seat the guest according to the standards of Emirates Palace Mandarin Oriental.
• Assist with service as required by the Restaurant Manager.
• Handle all telephone bookings and inquiries in accordance with the standards of Emirates Palace Mandarin Oriental.
• Ensure that the Restaurant Manager and Assistant Restaurant Manager are kept informed of all guest comments and complaints.
• During the closing procedure, ensure that all table top items are collected and cleaned as per the standards set by Emirates Palace Mandarin Oriental.
• To be present in the restaurant during service hours.
• Ensure that all menus, drinks list, and guest collateral items are kept clean and undamaged according to the standards set by Emirates Palace Mandarin Oriental.
• Assist Restaurant Manager in maintaining all guest history records.
• Attend communication meetings, briefings, and training sessions as required by the Restaurant Manager, Training Manager, and Food and Beverage Manager.
• To keep the uniform neat and clean and ensure personal grooming and hygiene are in line with standards set by Emirates Palace Mandarin Oriental.

As Hostess, we expect from you:

• Previous experience in the same role in a luxury hotel is preferred, resort experience will be a plus.
• Strong communication and customer service skills.
• Additional language will be a plus, Italian language will be a great advantage.

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