Senior Technical Account Manager

AWS EMEA SARL (Abu Dhabi Branch); Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading company is seeking a Technical Account Manager to act as a trusted advisor for cloud operations. You will help customers maximize their use of AWS services, ensuring operational health and driving customer adoption. Your role will involve advising on solutions, collaborating with various teams, and providing technical guidance to enhance customer capabilities. This position requires a strong technical background and a customer-centric approach.

Qualifications

• Professional experience with cloud offerings such as AWS, Azure, Google Cloud Platform.
• Programming or scripting skills with Java, Python, Perl, Ruby, C#, PHP are a plus.

Responsibilities

• Advising on solutions, providing technical guidance, and advocating for the customer.
• Ensuring AWS environments remain operationally healthy while reducing cost and complexity.
• Developing trusting relationships with customers, understanding their business needs.

Skills

Customer obsession

Technical guidance

Problem solving

Tools

AWS

DevOps

Docker

Kubernetes

Job description

- Experience in a similar role such as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, or Cloud Architect.

- Understanding of operational parameters and troubleshooting for Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, and Applications Development.

- Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences.

- Ability to juggle tasks and projects in a fast-paced environment.

- Customer obsession. At Amazon, our vision is to be the earth's most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com. AWS is a secure cloud services platform, offering computing power, database storage, content delivery, and other functionalities to help businesses scale and grow. Millions of businesses use AWS cloud solutions to build sophisticated applications with increased flexibility, scalability, and reliability.

The Role

An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor, you'll have a direct impact in helping our customers gain the most value from cloud technology. You will craft and execute strategies to drive customer adoption and use of AWS services, including products like EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and more.

Our Technical Account Managers partner with some of the most iconic businesses in the country, ranging from rising startups to large enterprises undergoing significant transformation. You will provide advice on architecture, support strategy, project and launch planning, as well as ongoing operational issues.

Key job responsibilities

Responsibilities include:

1. Advising on solutions, providing technical guidance, and advocating for the customer.
2. Ensuring AWS environments remain operationally healthy while reducing cost and complexity.
3. Developing trusting relationships with customers, understanding their business needs and technical challenges.
4. Driving technical discussions regarding incidents, trade-offs, and risk management using your technical acumen and customer obsession.
5. Consulting with a range of partners from developers to C-suite executives.
6. Collaborating with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
7. Proactively finding opportunities for customers to gain additional value from AWS.
8. Providing detailed reviews of service events, monthly & quarterly metrics, and pre-launch planning.
9. Solving a variety of problems as customers migrate workloads to the cloud.
10. Uplifting customer capabilities through workshops, brown bag sessions, etc.

Desired Candidate Profile

- Professional experience with cloud offerings such as AWS, Azure, Google Cloud Platform, etc.

- Programming or scripting skills with Java, Python, Perl, Ruby, C#, PHP are a plus but not required.

- Previous experience as a Software Engineer, Developer, or DevOps Engineer.

- Understanding of DevOps practices and tools including Continuous Integration/Deployment, Puppet, Docker, Kubernetes, Chef is a plus.

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