Customer Service Executive

Envirol LLC; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A dynamic company in Dubai is seeking a proactive candidate for a role focused on resolving issues at food outlets. The ideal candidate will have strong communication skills, a background in customer service, and proficiency in MS Office tools. Responsibilities include coordinating with teams, reporting on outlet statuses, and troubleshooting system-related issues. This position offers the chance to grow in a supportive environment while ensuring quality service delivery.

Qualifications

• Minimum 2 years of experience in Customer Service or Tele-Marketing.
• Sufficient working knowledge in the Tele-Sales field.

Responsibilities

• Call food outlets to resolve issues and coordinate with the inspection team.
• Prepare and submit reports on work completed and outlet status.

Skills

Communication

Problem-solving

Negotiation

Interpersonal skills

Initiative

Results orientation

Conflict management

Education

Bachelor’s Degree

Master’s Degree

Tools

MS Excel

MS Word

PowerPoint

Job description

Job Responsibilities

1. Get a list of food outlets to call from the data analyst/controller.
2. Call the food outlets to update and clear their issues (e.g., cleaning/fixing a grease trap, etc.).
3. Coordinate with the supervisor and inspection team to resolve pending issues at food outlets.
4. Prepare a list of unresolved issues after follow-up to be reported to DM.
5. Submit updated daily, weekly, and monthly reports on work completed and the status of each outlet, including details.
6. Assist with troubleshooting and resolving system-related issues for the GTCC and other concerns.

Desired Candidate Profile

• Proficiency in MS Excel, MS Word, and PowerPoint.
• Excellent communication skills and fluency in English, Hindi, Tamil, Malayalam.
• Skills in analyzing information, reporting research results, and documentation.
• Knowledge of safety management.
• Initiative and result orientation.
• Problem-solving and strong communication skills.
• Performance management, negotiation, and interpersonal skills.
• Conflict management and client-focused attitude.
• Execution focus and results orientation.
• Quality and team focus, with integrity-driven approach.
• Minimum 2 years of experience in Customer Service or Tele-Marketing.
• Bachelor’s Degree in any field; Master’s Degree is advantageous.
• Sufficient working knowledge in the Tele-Sales field.

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