Receptionist

Hilton Hotels; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

Join a forward-thinking hospitality leader as a Receptionist, where your exceptional customer service skills will shine. This role involves providing a welcoming reception experience, handling guest queries efficiently, and ensuring smooth check-in and check-out processes. You'll be part of a dynamic team that values training and development, allowing you to grow in the hospitality sector. If you have a passion for making guests feel at home and a commitment to high service standards, this is the perfect opportunity for you to thrive in a vibrant hotel environment.

Qualifications

• Previous experience in a customer-focused industry is essential.
• Commitment to delivering high-level customer service.

Responsibilities

• Provide exceptional reception services for guests from check-in to check-out.
• Maximize room occupancy using up-selling techniques.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

Bachelor of Business Administration

Tools

Property Management Systems

Job description

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and/or other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

Desired Candidate Profile

• Previous experience in a customer-focused industry
• Commitment to delivering a high level of customer service

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk