Assistant In Room Dining Manager

Abu Dhabi National Hotels; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated In-Room Dining Supervisor to enhance guest satisfaction through exceptional service and operational excellence. In this dynamic role, you will lead a team, ensuring that every dining experience meets high standards of quality and presentation. Collaborating closely with culinary and other hotel departments, you will drive improvements and innovations in service delivery. If you are passionate about hospitality and committed to exceeding guest expectations, this is the perfect opportunity for you to shine in a vibrant and supportive environment.

Qualifications

• Experience in managing in-room dining operations and staff.
• Strong communication and guest service skills.

Responsibilities

• Coordinate all aspects of in-room dining for seamless service delivery.
• Supervise and train staff to ensure service standards are met.
• Monitor revenue and performance metrics to identify improvement opportunities.

Skills

Guest Service

Staff Training

Order Management

Revenue Analysis

Education

High School Diploma

Hospitality Management Degree

Job description

• Assist in planning, organizing, and coordinating all aspects of the in-room dining operation to ensure seamless service delivery and guest satisfaction.
• Supervise and train in-room dining staff, including servers, runners, and order takers, to ensure adherence to service standards, professionalism, and efficiency.
• Monitor and manage in-room dining orders, ensuring accuracy, timeliness, and presentation standards meet or exceed guest expectations.
• Coordinate with the culinary team to maintain menu offerings, pricing, and availability, and ensure consistency in food quality and presentation.
• Handle guest inquiries, requests, and complaints related to in-room dining promptly and professionally, resolving issues to the guest's satisfaction and maintaining positive guest relations.
• Monitor and analyze in-room dining revenue and performance metrics, identify trends and opportunities for improvement, and implement strategies to increase sales and profitability.
• Conduct regular inspections of in-room dining areas, including guest rooms, corridors, and service stations, to ensure cleanliness, organization, and compliance with safety and sanitation standards.
• Assist in developing and implementing policies, procedures, and training programs related to in-room dining operations, guest service, and staff development.
• Collaborate with other hotel departments, including housekeeping, front office, and food and beverage, to coordinate service delivery, resolve issues, and enhance the overall guest experience.
• Stay informed about industry trends, guest preferences, and competitor practices related to in-room dining, and make recommendations for enhancements and innovations to maintain competitiveness and exceed guest expectations.
• Report work related accidents, or other injuries immediately upon occurrence to your direct manager/supervisor. Follow all company policies and procedures related to occupational health, safety and security.
• It is not the intention of this Job description to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspects of your position.It is essential that all leaders / managers are committed to their jobs and the success of the enterprise, and maintain a willingness to accept total flexibility of jobs and duties throughout the hotel.