Food and Beverage Captain

NOVOTEL; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

Join a dynamic and vibrant team at a leading hospitality establishment, where you will oversee food and beverage service, ensuring exceptional guest experiences. This role involves training staff, managing service flow, and collaborating with kitchen teams to deliver top-notch service. You will play a key role in maintaining high standards of cleanliness and organization while fostering a welcoming atmosphere. If you thrive in a fast-paced environment and are passionate about hospitality, this opportunity is perfect for you.

Qualifications

• Previous experience in a similar role in fine dining or upscale hotel.
• Strong leadership and supervisory skills to motivate staff.

Responsibilities

• Supervising F&B service staff and ensuring service standards.
• Handling guest inquiries and complaints professionally.

Skills

Leadership Skills

Customer Service

Communication Skills

Food and Beverage Knowledge

Cash Handling

Time Management

Education

High School Diploma

Hospitality Management Certification

Job description

• Supervising and coordinating the activities of the F&B service staff, ensuring that service standards are met and maintained.
• Welcoming and seating guests, taking their orders, and providing recommendations on menu items.
• Overseeing the service flow, ensuring timely and efficient delivery of food and beverages to guests.
• Handling guest inquiries, complaints, and special requests in a professional and efficient manner.
• Monitoring and ensuring the cleanliness and organization of the dining area, bar, and service stations.
• Assisting in training and motivating staff to provide exceptional service and uphold the restaurant's standards.
• Collaborating with the kitchen staff to ensure smooth communication and coordination between front-of-house and back-of-house operations.
• Handling cash and credit card transactions, as well as managing guest checks and billing processes.
• Conducting pre-shift meetings to communicate information about menu specials, reservations, and special events.
• Monitoring inventory levels of food, beverages, and supplies, and communicating any replenishment needs to management.
• Assisting with scheduling and staffing decisions to ensure adequate coverage during peak business hours.
• Participating in menu planning and development, providing feedback on current offerings and potential new items.
• Collaborating with the restaurant management team to implement promotions, special events, and marketing initiatives.
• Developing and maintaining relationships with regular guests, providing personalized service and anticipating their needs.
• Assisting with the training and development of new and existing staff members, focusing on enhancing service skills and product knowledge.
• Conducting performance evaluations and providing feedback to staff members to support their professional growth and development.
• Ensuring compliance with health and safety regulations, sanitation standards, and company policies and procedures.
• Handling any other duties as assigned by the restaurant manager or other members of the management team.

Qualifications

• Previous experience in a similar role in a fine dining restaurant or upscale hotel establishment.
• Strong leadership and supervisory skills, with the ability to motivate and train staff effectively.
• Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
• Extensive knowledge of food and beverage offerings, including menu items, ingredients, and preparation methods.
• Ability to work in a fast-paced environment and handle high-stress situations with composure.
• Proficiency in handling cash transactions and using point-of-sale systems.
• Flexibility in work schedule, including evenings, weekends, and holidays.
• A high school diploma or equivalent is typically required, with additional certification or training in hospitality management or a related field being beneficial.

Additional Information

Your team and working environment :

Diverse, young and vibrant team

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.