Customer Service Representative

Ramasat Perfumes; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading company in Dubai is seeking a dedicated Customer Service Representative fluent in English and Arabic. The ideal candidate will excel in retail customer service, managing inquiries and providing exceptional experiences across various channels. Responsibilities include responding to customer inquiries, resolving issues, and collaborating with internal departments to enhance service quality.

Qualifications

• Previous experience in a customer service role within retail is required.
• Fluency in both English and Arabic is mandatory.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat.
• Address customer complaints with empathy and efficiency.

Skills

Communication

Problem Solving

Active Listening

Education

High School Diploma

Tools

CRM

Job description

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Location: Dubai

Reports To: Customer Service Manager

Required: Experience with Retail

Job Title: Customer Service Representative (Bilingual: English & Arabic)

Location: Dubai

Reports To: Customer Service Manager

Required: Experience with Retail

Job Summary:

We are seeking a dedicated and professional Customer Service Representative fluent in both English and Arabic to join our team. The ideal candidate will have a strong background in retail customer service, with a proven ability to manage inquiries, resolve issues efficiently, and provide an exceptional customer experience across various communication channels.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, live chat, and in person.
• Communicate effectively in both English and Arabic, ensuring clear, courteous, and professional interactions.
• Address customer complaints and concerns with empathy and efficiency, providing timely solutions and follow-ups.
• Accurately maintain records of customer interactions and transactions using CRM and other internal systems.
• Collaborate with internal departments such as sales, logistics, and technical support to ensure swift resolution of customer issues.
• Provide knowledgeable and accurate information on products and services.
• Identify and report common customer issues and trends to management for service improvement.
• Represent the brand with professionalism and uphold the company’s values in every customer interaction.

Requirements:

• Previous experience in a customer service role within the retail industry is required.
• Fluency in both English and Arabic (spoken and written) is mandatory.
• Strong communication, interpersonal, and active listening skills.
• Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.
• Familiarity with customer service software and CRM tools is an advantage.
• Strong problem-solving abilities and attention to detail.
• Positive attitude, adaptability, and a collaborative team spirit.
• High school diploma or equivalent; additional relevant certifications are a plus.

Continue with Google Continue with Google

Continue with Google Continue with Google