A/V Shift Leader

SOFITEL; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated AV Technician to ensure the seamless operation of audio-visual equipment in modern hotel facilities. This role requires a blend of technical expertise and customer service skills, as you will be responsible for maintaining and repairing AV systems while providing exceptional support to guests and staff. If you thrive in a dynamic environment and possess strong leadership abilities, this is an exciting opportunity to contribute to a top-tier hospitality experience.

Qualifications

• Experience in operating and maintaining AV equipment.
• Strong leadership and team management skills.

Responsibilities

• Operates, maintains, and repairs audio, visual, and lighting equipment.
• Maintains health and safety documentation and records.

Skills

Leadership Skills

Problem-Solving

Customer Service

Attention to Detail

Technical Knowledge of AV Equipment

Ability to Work Under Pressure

Education

Secondary School + Technical College

Diploma in Audio-Visual Technology

Degree in Electrical Engineering

Tools

AV Control Systems

Lighting Controls

Sound Systems

Projectors

Job description

• Ensures all work follows safe work practices and procedures
• Responds immediately to all work requests which concern Health and Safety
• Responds to guest requests promptly in a professional and courteous manner
• Operates, maintains and repairs all audio, visual, lighting and related equipment
• Ensures the optimum performance of all A/V and lighting related equipment by effectively following the preventive maintenance routine
• Evaluates and appropriately responds to equipment usage and energy efficiency
• Completes all work orders with due diligence
  • Maintains a daily log book highlighting problems and solutions; and activities
  • Maintain A/V and lighting shop drawings and files
  • Maintain equipment catalogue and tagging directories
• Completes tasks as assigned by AV Supervisor / Shift Supervisor
• Maintains health and safety documentation and records for the assigned area
• Reports and documents potential safety hazards
• Participates as directed in the emergency response team

Qualifications

• Good command of English, both written and verbal.
• Experience and knowledge of modern hotel rooms facilities equipment and set-ups.
• Strong leadership and team management skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Customer-oriented with a professional demeanour.
• Secondary School + Technical College or equal.
• Diploma or degree in Audio-Visual Technology, Electrical Engineering, or a related field is preferred.
• Proven experience in operating and maintaining various AV equipment, including projectors, sound systems, and lighting controls.
• Experience in managing and scheduling AV teams for events and daily operations.
• Proficiency in using AV control systems and software.
• Knowledge of current AV technologies and industry trends.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Physical ability to lift and carry equipment up to 25 kg.

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