cafe manager

SHAGHF CAFE; Fujairah City; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in the café sector is seeking a dedicated Café Manager to oversee daily operations and ensure exceptional customer service. This role involves managing staff, financial operations, and inventory while ensuring compliance with health and safety regulations. The ideal candidate will be a proactive leader with a passion for creating a welcoming environment and driving business growth through innovative marketing strategies. Join a vibrant team where your contributions will significantly impact customer satisfaction and operational success.

Qualifications

• Proven experience in managing café operations and staff.
• Strong financial acumen and ability to analyze reports.

Responsibilities

• Oversee daily operations and ensure smooth functioning.
• Recruit and train staff, managing performance and schedules.
• Develop marketing strategies to attract customers.

Skills

Staff Management

Customer Service

Financial Management

Inventory Management

Marketing Strategies

Health and Safety Compliance

Education

Bachelor's Degree in Business Management

Certification in Food Safety

Job description

Daily Operations

Oversee the day-to-day operations of the café, ensuring the smooth functioning of all areas. Monitor opening and closing procedures, including cash handling and security protocols.

Staff Management

Recruit, train, and supervise café staff including baristas, kitchen staff, and servers. Schedule shifts, delegate tasks, and manage performance to ensure high-quality service. Provide ongoing coaching and support to improve staff performance and customer satisfaction.

Customer Service

Address customer inquiries and resolve issues promptly to maintain a positive customer experience. Ensure the café environment is welcoming and that service standards are consistently met.

Inventory and Supplies

Manage inventory levels for food, beverages, and other supplies. Coordinate with vendors, place orders, and track deliveries to prevent shortages and reduce waste.

Financial Management

Oversee daily financial operations, including cash management and reconciliation. Prepare and analyze financial reports, budgets, and sales data to identify trends and improve profitability. Implement cost-control measures and ensure adherence to financial policies.

Health, Safety, and Compliance

Ensure that the café complies with all health, safety, and hygiene regulations. Conduct regular inspections and maintain cleanliness standards throughout the establishment.

Marketing and Promotions

Develop and implement marketing strategies and promotions to attract and retain customers. Utilize social media, local advertising, and partnerships to enhance brand visibility.

Maintenance and Facility Management

Oversee the upkeep of the café's physical space, equipment maintenance, and repairs. Address any facility-related issues promptly to minimize disruption to operations.

Strategic Planning

Work with owners or upper management to set goals, develop operational plans, and drive business growth. Monitor market trends and adjust strategies as needed to remain competitive.

Location: Fujairah, United Arab Emirates