Senior Parts & Services Consultant

Caterpillar Inc.; United Arab Emirates; On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company that shapes the world through innovation and sustainability. In this role, you'll support dealers in enhancing their rebuild operations while collaborating closely to create effective strategies. Your expertise in repair options and data analytics will be crucial in identifying opportunities and fostering strong customer relationships. This position offers a chance to make a significant impact in a dynamic environment, ensuring that customer needs are met with excellence. If you're passionate about problem-solving and strategic thinking, this opportunity could be the perfect fit for you.

Benefits

Potential Bonuses

Employee Benefits from Day One

Career Development Opportunities

Qualifications

• Deep knowledge of repair options and rebuild processes.
• Understanding of Dealer Rebuild operations and business.

Responsibilities

• Assess dealers' rebuild operations and recommend solutions.
• Lead initiatives to identify new opportunities in CI rebuild models.

Skills

Repair Options Knowledge

Rebuild Processes Understanding

Data Analytic Skills

Customer Focus

Service Excellence

Consulting Skills

Effective Communications

Influencing Skills

Problem Solving

Relationship Management

Strategic Thinking

Job description

Career Area

Product Support

Job Description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team that cares about the work we do and about each other. We are makers, problem solvers, and future builders creating stronger, sustainable communities. We focus on progress and innovation, making a positive impact with our customers, where we work and live. Together, we aim to build a better world for all.

About Caterpillar

Caterpillar Inc. is the leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. For nearly 100 years, we've helped customers build a sustainable and better world, committed to reducing carbon footprint through innovative products and services supported by our global dealer network.

Job Summary

Support dealers in developing strategies for growth in the CI rebuild space. Collaborate closely with dealers to establish Rebuild Processes and Go-To-Market Strategies. Act as a consultant in the CI Rebuild space.

What You Will Do

• Assess Dealers' Rebuild operations.
• Understand Dealers' Rebuild Operations and Go-to-Market Strategies; recommend solutions.
• Lead Rebuild Deep Dive Initiatives: identify new opportunities and create lifecycle solutions to meet unmet customer needs within CI Rebuild Models.
• Maintain internal communications: ensure Rebuild Deep Dives align with organizational changes and communicate proactively with MBD and Product Group partners.
• Establish clear guidance for Rebuild Action Plans: create benchmarks to review effectiveness and foster collaborative feedback.

What You Have

• Deep knowledge of repair options, rebuild processes, and business.
• Understanding of Dealer Rebuild operations.
• Data analytic skills.

Top Candidate Will Also Have

• Customer Focus: Knowledge of aligning business decisions with customer needs and satisfaction, and creating customized solutions. Ability to foster strong customer relationships, advise on customer-focused environments, and measure satisfaction for service improvements.
• Service Excellence: Knowledge of customer service concepts, ability to meet/exceed expectations, resolve complex complaints, and teach others to deliver excellent service.
• Consulting: Ability to provide technical/business guidance, explain project requirements, develop opportunities, and keep clients informed.
• Effective Communications: Skills in delivering helpful feedback, making presentations, and writing reports.
• Influencing: Knowledge of influencing tactics to impact decisions, with examples of decision influence.
• Problem Solving: Approaches and tools for recognizing and resolving problems, analyzing risks, and developing solutions.
• Relationship Management: Techniques to establish and maintain healthy relationships, respond promptly, and address critical issues.
• Strategic Thinking: Big picture thinking, planning, and making strategic recommendations.

Additional Information

• Business travel required (~50%).
• No support for ISE/Payroll Transfer or Relocation.

Please check your email regularly, including spam/junk folders, for correspondence. Use the candidate login on our career website for application status updates. Demonstrate your relevant qualifications and experience clearly in your CV. The criteria may be enhanced depending on application volume.

How We Support You (Employee Benefits)

We aim for a rewarding career for you. Our total rewards package includes benefits from day one, potential bonuses, and additional perks, reflecting your performance and contributions.

Posting Dates

Caterpillar is an Equal Opportunity Employer (EEO).

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