Head of Business Excellence

edari; Dubai; On-site; AED 300,000 - 450,000; Full time

Job summary

A leading company in Dubai is seeking a Head of Business Excellence to spearhead transformation initiatives. The role focuses on operational efficiency, continuous improvement, and governance frameworks. The ideal candidate will possess extensive experience in shared services or BPO environments, driving automation and measurable performance improvements.

Qualifications

• 15+ years of experience in business transformation or operational excellence roles.
• Strong understanding of automation tools and digital enablement.

Responsibilities

• Lead the design and execution of business excellence strategies.
• Drive analytics-based decision-making to enhance operational effectiveness.
• Map and re-engineer business processes to eliminate inefficiencies.

Skills

Leadership

Stakeholder Management

Process Improvement

Digital Enablement

Operational Excellence

Education

Bachelor’s or Master’s degree in Business

Operations

Engineering

Tools

SAP

Oracle

RPA

Job description

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

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We are seeking a highly experienced and visionary Head of Business Excellence to lead transformation initiatives across the organization. This role is integral in driving operational efficiency, fostering a culture of continuous improvement, and embedding robust governance and service excellence frameworks. The ideal candidate will bring a proven background in shared services, BPO, or similar high-performance operational environments, with a track record of delivering process automation and measurable business performance improvements.

Key Responsibilities

Business Excellence & Transformation

• Lead the design, development, and execution of enterprise-wide business excellence strategies.
• Champion continuous improvement methodologies such as Lean, Six Sigma, or Kaizen to drive performance outcomes.
• Develop and promote a culture of excellence and innovation across all functions.

Automation & Digital Enablement

• Identify and implement automation opportunities across core and support functions to improve service delivery, accuracy, and efficiency.
• Collaborate with IT and business stakeholders to deploy digital tools that streamline processes and reduce manual effort.
• Establish and enforce robust governance frameworks to ensure compliance with regulatory and internal standards.
• Develop, implement, and monitor business policies and standard operating procedures (SOPs) to ensure operational consistency and risk mitigation.

Operational & Business Performance

• Own key performance metrics related to service delivery, cost efficiency, and customer satisfaction.
• Drive analytics-based decision-making to enhance operational effectiveness and business agility.

Process Improvement & Service Excellence

• Map, evaluate, and re-engineer business processes to eliminate inefficiencies and reduce waste.
• Foster a customer-centric approach to service delivery, ensuring internal and external service levels are consistently met or exceeded.

Team Leadership & Stakeholder Engagement

• Lead cross-functional business excellence teams, providing clear direction, coaching, and performance management.
• Engage senior stakeholders to align improvement initiatives with strategic business goals.

Qualifications & Experience

• Bachelor’s or Master’s degree in Business, Operations, Engineering, or related field.
• 15+ years of experience in business transformation, operational excellence, or shared services/BPO leadership roles.
• Strong understanding of automation tools (e.g., RPA, workflow engines) and digital enablement.
• Demonstrated expertise in developing and executing governance frameworks and operational policies.
• SAP or Oracle experience in a must
• Exceptional stakeholder management and communication skills.
• Experience working in large-scale, matrixed environments with multiple service lines and geographies.