Head of Operations

Sokin; Dubai; On-site; AED 180,000 - 220,000; Full time

Job summary

Join a leading B2B financial services provider as the Head of Operations in Dubai. This role focuses on optimizing global payment operations and ensuring operational excellence across jurisdictions. You will lead a high-performance team, drive efficiency, and collaborate with various departments to support strategic growth in a fast-paced fintech environment.

Qualifications

• Minimum 8–10 years in payments or fintech operations.
• Experience in regulated environments across multiple jurisdictions.

Responsibilities

• Lead global operations ensuring service delivery and efficiency.
• Oversee payment processing and partner integrations.
• Establish KPIs and metrics for performance optimization.

Skills

Leadership

Communication

Stakeholder Management

Data-driven Mindset

Tools

API-based Payment Systems

Digital Wallets

Job description

As our Head of Operations, you will play a critical role, ensuring the smooth functioning of our global payment’s operations. You will be responsible for operational excellence across multiple jurisdictions, working closely with compliance, product and tech to optimize internal processes and support strategic growth.

This is a unique opportunity to lead within a fintech disrupting global payments, driving efficiency and excellence from one of the world’s fastest-growing financial centres.

About us

Sokin is a leading B2B financial services provider that enables global payments and receivables for businesses. Our mission: make cross-border transactions cheaper, faster and more transparent – at the best wholesale exchange rate.

We’re a new-age payments solution aiming to empower business trade cross-border with ease, with greater speed, and at reduced cost. Our clients can hold, send, receive and exchange over 75 currencies at a fixed rate through a single access point, as well as benefit from SokinPay’s integrated payment acceptance functionality. With a global infrastructure and industry-leading partners, we are rapidly becoming one of the biggest names in modern remittance.

Sokin has a rapidly increasing client base ranging from sports & entertainment to logistics, travel and more. We have grand plans and are looking to add to our already brilliant team to help us achieve our goals.

Key responsibilities:

• Lead global operations across multiple time zones and jurisdictions, ensuring consistent service delivery and operational efficiency.
• Oversee payment processing, reconciliation, payment operations, and partner integrations.
• Design and implement scalable processes to support growth and multiple partner integrations.
• Collaborate with cross-functional teams to improve client onboarding, support, and transactional performance.
• Manage vendor relationships, including payment service providers, banks, and infrastructure partners.
• Drive risk management and incident response planning within operations.
• Establish KPIs and metrics to monitor performance and continuously optimize operations.
• Lead and mentor a global operations teams, fostering a high-performance and collaborative culture.

What we're looking for:

• Minimum 8–10 years of experience in payments or fintech operations, with a strong track record of leadership.
• Deep understanding of cross-border payments, transaction flows, and financial infrastructure.
• Experience operating in regulated environments and across multiple jurisdictions.
• Proven ability to scale operational teams and systems in high-growth fintech environments.
• Strong leadership, communication, and stakeholder management skills.
• Data-driven mindset with hands-on familiarity with tools for process optimization and reporting.
• Experience working in a scale-up environment.
• Familiarity with API-based payment systems, digital wallets, and foreign exchange.

Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in.

Sokin is an equal opportunities employer and committed to maintaining an inclusive work environment. As a growing global startup with bases across multiple countries, we were established on and continue to promote an agile, flexible working culture. Please reach out to discuss any accommodations you may require during the recruitment process.