Client Service Executive

Deutsche Bank AG; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading financial institution in Dubai is seeking a dedicated Client Service Associate to support Relationship Managers in client servicing and operational tasks. The role involves managing client queries, assisting with account openings, and ensuring compliance with regulations. Ideal candidates will have a Bachelor's degree, relevant experience in banking, and strong interpersonal skills. The position offers flexible working arrangements and comprehensive benefits.

Benefits

Life and disability insurance

Private medical insurance for employees and dependents

Flexible working arrangements

30 days annual leave plus public holidays

DB contributions to DIFC Employee Workplace Savings (DEWS)

Qualifications

• 3-5 years of client servicing or assistant RM experience in banking/finance.
• Fluency in English; Arabic is a plus.

Responsibilities

• Handle and respond to RM requests and client queries.
• Assist RM with account opening and regulatory compliance.
• Support RMs in managing credit facilities and client after-sales tasks.

Skills

Client Service

Communication

Teamwork

Time Management

Education

Bachelor’s degree or equivalent

Job description

Provide fundamental support to the Relationship Manager(s) (RM), Investment Managers (IM) to assist in the day-to-day business activities in all aspects of client servicing and operational support.

Responsibilities

1. Client Service: Handle and respond to RM requests and client queries related to account documentation, balances, maintenance, statements, security transfers, and general product/service information. Receive and confirm client instructions, liaise with booking centers, attend client meetings, and execute client orders.
2. Operations and Administrative: Assist RM with account opening, liaise with booking centers and onboarding teams, follow up on document deficiencies, execute fee runs, manage call reports, oversee corporate actions, manage loan covenants, and ensure compliance with regulatory frameworks.
3. Support RMs in managing credit facilities, trade input, margin calls, and client after-sales tasks. Process transfer instructions, support marketing events, and maintain proper records.

Skills and Experience

• Bachelor’s degree or equivalent
• Fluency in English; Arabic is a plus
• 3-5 years of client servicing or assistant RM experience in banking/finance
• Strong interpersonal and communication skills
• Ability to manage time and multitask
• Teamwork and client-centric attitude

What We Offer

• Life and disability insurance
• Private medical insurance for employees and dependents
• Flexible working arrangements
• 30 days annual leave plus public holidays
• DB contributions to DIFC Employee Workplace Savings (DEWS)

Support and Development

Flexible work options, coaching, continuous learning, tailored benefits, and career development opportunities.