Account Receivable Supervisor

VOCO Hotels; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Dubai is seeking an Accounts Receivable Manager to oversee billing operations and manage the accounts receivable team. The ideal candidate will have a strong background in finance and experience in the hospitality industry, ensuring compliance and accuracy in financial reporting. This role requires excellent analytical skills, attention to detail, and the ability to lead a team effectively. Join us to contribute to our commitment to exceptional service and operational excellence.

Qualifications

• Minimum 3-5 years of experience in accounts receivable.
• At least 1-2 years in a supervisory role.

Responsibilities

• Oversee processing of all billing and accounts receivable.
• Monitor aging reports and follow up on outstanding balances.
• Prepare regular AR reports for management.

Skills

Analytical Skills

Communication

Organizational Skills

Customer Service

Education

Bachelor's degree in Accounting

Certification in credit control

Tools

Microsoft Excel

Financial Reporting Tools

Opera

Sun Systems

Job description

Your day to dayAccounts Receivable Operations:

• Oversee the processing of all billing, including direct bill accounts, travel agent commissions, group and event invoices, and other accounts receivable.

• Review daily revenue postings, ensuring accuracy between the PMS (Property Management System) and financial systems.

• Monitor and reconcile customer accounts on a regular basis.

• Investigate and resolve billing disputes in a timely and professional manner.

• Review and validate billing data before invoices are issued.

Collections and Credit Management:

• Monitor aging reports and proactively follow up on outstanding balances.

• Implement and enforce hotel credit policies and procedures.

• Approve credit applications within authorized limits; recommend approval or denial for higher-risk accounts to the Finance Manager.

• Maintain communication with customers regarding account status and payment terms.

• Coordinate with Sales, Front Office, and Events departments to ensure proper documentation and billing for all accounts.

Reporting and Compliance:

• Prepare regular AR reports for management, including aging analysis, bad debt provisions, and collections performance.

• Ensure compliance with internal controls, audit standards, and local financial regulations.

• Assist with month-end closing activities, including account reconciliations and revenue audits.

• Support internal and external audits by providing necessary documentation and reports.

Team Leadership and Support:

• Supervise and mentor accounts receivable team members, ensuring productivity, accuracy, and adherence to deadlines.

• Train new staff in billing procedures, financial systems, and customer service best practices.

• Conduct regular performance reviews and recommend development plans.

• Maintain strong communication with the Finance team and other departments to ensure alignment and smooth workflow.

What we need from youEducation & Certifications:

• Bachelor s degree in Accounting, Finance, or related field.

• Certification in credit control, finance, or accounting (e.g., ACCA, CPA) is an advantage.

Experience:

• Minimum 3 5 years of experience in accounts receivable, preferably in the hospitality industry.

• At least 1 2 years in a supervisory or leadership role.

• Familiarity with hotel systems such as Opera, Sun Systems, or equivalent financial software.

Skills & Competencies:

• Strong knowledge of billing, credit policies, and collection procedures.

• Excellent analytical and reconciliation skills.

• Proficient in Microsoft Excel and financial reporting tools.

• High attention to detail and organizational skills.

• Strong written and verbal communication skills.

• Ability to manage multiple priorities and meet tight deadlines.

• Customer service-oriented with a proactive approach to problem-solving.

Working Conditions:

• Office environment with standard working hours.

• Occasional extended hours during month-end or audit periods.

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