Reservations Agent

Mandarin Oriental Hotel Group; Abu Dhabi; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a Reservations Agent to join their dynamic team at the Emirates Palace. This role is pivotal in managing guest bookings and ensuring exceptional service standards. The ideal candidate will possess a diploma in Hospitality Management and have at least one year of experience in a similar role. You will be responsible for maintaining reservation accuracy and enhancing guest satisfaction through effective communication and teamwork. If you thrive in a fast-paced environment and are passionate about delivering top-notch service, this opportunity is perfect for you.

Qualifications

• Minimum one year of experience in a similar role in the luxury hotel industry.
• Excellent communication skills in English, both oral and written.

Responsibilities

• Handle bookings and maximize guest requests and reservations.
• Ensure client satisfaction and adherence to service standards.

Skills

Communication Skills

Customer Service

Teamwork

Attention to Detail

Education

Diploma in Hospitality Management

Job description

Reservations Agent - Emirates Palace Mandarin Oriental, Abu Dhabi

Based at the Emirates Palace Mandarin Oriental within the Revenue Department, the Reservations Agent is responsible for handling bookings and maximizing guest requests and reservations. The Reservations Agent reports to the Assistant Reservations Manager.

Key Responsibilities:

• Review daily reservation accuracy, rate compliance from segments and sources, system close-out when necessary, and rate availability.
• Ensure client satisfaction and adherence to Emirates Palace Mandarin Oriental service standards.
• Follow internal credit policies.
• Follow up on lost business and communicate relevant information to department superiors.
• Spot-check reservations made the previous day and verify all VIP arrivals.
• Achieve testing call (LQA / IFH) results > 85%.
• Implement the internal up-sell program for the Reservations department.

Candidate Profile:

• Diploma in Hospitality Management or equivalent.
• Minimum one year of experience in the luxury hotel industry in a similar role.
• Guest-focused with excellent communication skills in English, both oral and written.
• Team player who delivers their best.
• Trustworthy, responsible, and able to handle pressure.

Additional Information:

• Industry: Hotels, Hospitality
• Department/Functional Area: Ticketing, Reservations
• Keywords: Reservations Agent

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