Product Manager (Lounge & Meet/Greet), marhaba Services

marhaba Services; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the UAE's travel and tourism sector is seeking a Product Manager to oversee the product portfolio for Lounge and Meet/Greet services. The role involves managing the entire product lifecycle, developing strategies for revenue growth, and enhancing customer experiences. Candidates should have a Bachelor's degree and extensive experience in the industry, along with strong analytical and problem-solving skills.

Qualifications

• 5+ years experience within the travel, tourism, leisure industry or in Commercial & Sales.
• Strong knowledge of the global travel industry, including competitor activity.
• Knowledge of hospitality, B2C retail, travel and tourism.

Responsibilities

• Manage product portfolio and lifecycle from analysis to evaluation.
• Develop strategies to achieve revenue growth and align with corporate vision.
• Conduct market analysis and provide insights for marketing campaigns.

Skills

Analytical skills

Numerical skills

Problem-solving skills

Education

Bachelor's degree

Job description

Inspired by the hospitality of Arabic culture, marhaba which means welcome in Arabic, has been bringing smiles to travellers since 1991. Our range of Meet & Greet Services provide you with speedy clearance through arrivals or departures to ensure you have a simpler, quicker and less stressful airport experience. Our Airport Lounges provide you with the ideal space to unwind, work or spend some peaceful time, away from the terminal's hustle and bustle.

For driving the business forward, our focus remains in delivering excellent services and introducing enhanced experiences through introduction of new products that make the customer journey seamless in an airport environment. Our vision is to become one stop shop at the airport for the traveling public member who front up at the airport last minute and take pain of unknown, uncertainty out of travel.

As a Product Manager (Lounge & Meet/Greet), marhaba Services, you will create and manage the product portfolio of the brands across dnata in line with the overall Group strategy; be responsible for all stages of the product lifecycle from analysing data, creation, identification, validation, launch and evaluation; you will also work to negotiate and obtain competitive rates for campaigns and support with destination/product information to meet customer needs and align with the departmental growth strategy.

In this role, you will

• Contribute to the development of the brand's strategies to meet the needs of the business and achieve revenue growth in collaboration with management, ensuring objectives and product plans are aligned with corporate vision.
• Develop and maintain strong mutually beneficial, long-term strategic relationships with both internal and external stakeholders.
• Review, collect and analyse data related to trends and sales and provide insights for the development of marketing campaigns.
• Report, measure and make recommendations on all activities to improve the effectiveness of future products and sales.
• Understand business needs and provide regular competitor/market analysis including benchmarking of dnata product offerings and market position.
• Identify gaps in the market and profitable opportunities which are commercially viable, and which will enhance the product offering to remain commercially competitive.
• Create and maintain up to date information on travel restrictions to be cascaded to agents and produced online to ensure customers understand new and ongoing travel guidelines.
• Provide in-depth specialist knowledge and training of associated featured products to all areas of the business as commercially or operationally required.
• Work proactively with sales and fulfilment areas to optimise conversion rates and minimise barriers to trade.
• Work with the internal stakeholders to plan and execute the preferred product strategy, understanding core destinations and products to sell.
• Lead campaign management in-conjunction with Corporate Communications, relevant brands and sales teams, engaging all key stakeholders in initial campaign discussions to ensure knowledge sharing and aligned approach and support with activity and manage input to the calendar.
• Conduct post-campaign review sessions with internal and external stakeholders.
• Streamline processes across the business to improve productivity and turnaround times, working closely with operational teams to ease any pain points for operational issues.

To be considered for the role, you must meet the below requirements:

• Bachelor's degree and 5+ years experience within the travel, tourism, leisure industry or in Commercial & Sales
• Process improvement and managing large projects with accountability for implementation
• Strong knowledge of the global travel industry, including competitor activity
• Knowledge of the functioning of all units within hospitality, B2C retail, travel and tourism
• Strong analytical, numerical and problem-solving skills
• Strong knowledge of business improvement processes

You'll have an edge if you have

• An established network within the UAE tourism sector