Floor Manager

Nathan HR Human Resources; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player seeks a dynamic Floor Manager for their vibrant beach lounge in JBR. This role is perfect for a customer-focused individual fluent in Russian and English, who thrives in a fast-paced environment. You will oversee daily operations, ensuring exceptional guest experiences while managing a diverse team. Join a company that values quality service and offers a stunning atmosphere by the sea, where your leadership can shine and make a real difference in guest satisfaction.

Qualifications

• Proven experience as a Floor Manager or Supervisor in a lounge, bar, or fine dining environment.
• Strong leadership and interpersonal skills.

Responsibilities

• Supervise daily floor operations, ensuring smooth guest service.
• Train and motivate front-of-house staff to maintain high service levels.

Skills

Fluency in Russian

Fluency in English

Leadership Skills

Problem-solving Skills

Organizational Skills

Job description

Our client is a vibrant beach lounge at the heart of JBR, where the world meets the Middle East by the sea. With breathtaking views and a globally inspired menu, they invite you to start your day with a delightful breakfast, savor a delicious dinner, or relax with refreshing mocktails and premium shisha.

We are seeking an experienced and dynamic Floor Managerfluent in Russian and English to oversee daily front-of-house operations for our premium lounge in JBR. The ideal candidate will be customer-focused, team-oriented, and passionate about delivering exceptional guest experiences in a high-end, fast-paced environment.

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Key Responsibilities:

• Supervise and manage daily floor operations, ensuring smooth guest service and optimal team performance.
• Greet and interact with guests in a professional and courteous manner, ensuring their satisfaction.
• Communicate effectively with Russian-speaking clientele, addressing needs and resolving issues promptly.
• Manage staff schedules, floor coverage, and break rotations.
• Monitor service standards and uphold brand reputation through continuous quality control.
• Train, coach, and motivate front-of-house staff to maintain high levels of service and professionalism.
• Collaborate with kitchen and bar teams to ensure coordination in service flow.
• Handle guest complaints diplomatically and follow up to ensure resolution.
• Maintain cleanliness, ambiance, and atmosphere standards of the lounge.
• Prepare daily reports and assist the management with inventory, orders, and operational planning.

Requirements:

• Proven experience as a Floor Manager or Supervisor in a lounge, bar, or fine dining environment.
• Fluency in Russian and English (written and spoken) is mandatory.
• Strong leadership and interpersonal skills.
• Ability to work under pressure and manage a diverse team.
• Excellent problem-solving and organizational skills.
• Must be well-groomed and presentable with a customer-centric attitude.
• Flexibility to work evenings, weekends, and holidays.
• UAE experience preferred.