Fragrance & Beauty Boutique Manager - Marina Mall Abu Dhabi

Chanel, Inc.; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player in luxury retail seeks a dynamic Boutique Manager to lead a team in Abu Dhabi. This role involves driving business growth, enhancing client experiences, and ensuring compliance with brand standards. You will motivate your team, oversee daily operations, and implement strategies to achieve sales targets. The ideal candidate will have a strong background in luxury retail management and excellent interpersonal skills. Join a company that values diversity, collaboration, and exceptional client experiences, while offering competitive rewards and growth opportunities.

Benefits

Competitive rewards

Wellbeing programs

Learning and development opportunities

Parental leave

Qualifications

• Experience in luxury retail management and client engagement.
• Strong analytical skills and ability to motivate teams.

Responsibilities

• Lead and engage the boutique team to achieve business objectives.
• Ensure exceptional client service and maintain brand standards.

Skills

Team Management

Client Experience

Business Development

Communication Skills

Analytical Skills

Education

5+ years in boutique management

Luxury retail experience

Job description

Position based in Marina Mall, Abu Dhabi

Reporting to the Middle-East & India Fragrance & Beauty Retail Manager, you will be responsible for the growth of your business, leading the team, developing client loyalty while ensuring compliance with the Brand’s business strategy and image.

Your main responsibilities are :

Team Management and Engagement

• Communicate vision, strategy and clear direction to retail staff
• Motivate and retain the boutique team members
• Supervise the organization and the team efficiency, monitor objectives, encourage teamwork, share knowledge and expertise
• Support team members in their individual development and coordinate with training team on individual needs

Business Development

• Pilot and coordinate all the activities of the Boutique in accordance with the strategy and objectives
• Ensure the business strategy is understood and deployed in the Boutique
• Control, monitor, share and report the business financial and budgetary indicators relating to the results of the Boutique
• Develop and coordinate the sales to achieve the business objectives in accordance with the budget and the defined action plan
• Analyze the sales and take the appropriate corrective actions

Client Experience

• Ensure excellence in client service in accordance with the Brand's standards: create a unique experience for each client
• Support the sales team on the shop floor
• Encourage the team to manage, use, and develop the client database
• Implement strong CRM and clienteling action plans at boutique level to engage and retain clients
• Coordinate animations, installations, maintenance needs, and organize events proactively to enhance client experience
• Ensure the retail space is well maintained and visual merchandising guidelines are followed
• Oversee daily operations of the boutique and resolve operational issues with support from the retail manager
• Manage stock effectively, implementing control procedures to minimize discrepancies
• Ensure adherence to company policies and procedures in the boutique
• Liaise with suppliers regarding boutique supplies
• Plan and take steps to maintain optimal stock levels and minimize inventory discrepancies

What you will bring :

Excellent interpersonal, communication, and organizational skills, along with a strong analytical and intercultural approach.

Requirements :

Minimum 5 years’ experience in boutique management within a luxury retail environment, with strong knowledge of the luxury industry, especially fragrance and beauty.

Fluent English is required; Arabic is a plus.

About Us

Chanel is a world leader in creating, manufacturing, and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery, and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and high-end creations. Chanel employs over 32,000 people worldwide.

As an independent company, its core values focus on exceptional creation and client experience.

Chanel is committed to providing an environment where employees can perform at their best, grow, and feel included. The company values diversity, collaboration, and respect, and offers competitive rewards, wellbeing programs, learning and development opportunities, and parental leave globally.