Groups, Conference and Events Coordinator

Hilton Hotels; Dubai; On-site; AED 40,000 - 70,000; Full time

Job summary

An established industry player seeks a proactive Groups, Conference & Events Coordinator to ensure seamless execution of events. In this dynamic role, you will manage group bookings, coordinate with various departments, and ensure guest satisfaction. Your organizational skills and attention to detail will be crucial in delivering exceptional experiences. Join a team that values collaboration and creativity, and contribute to the legacy of hospitality excellence. If you're passionate about event coordination and thrive in a fast-paced environment, this position offers an exciting opportunity to make a significant impact.

Qualifications

• 2-3 years of experience in event coordination or sales in hospitality.
• Strong ability to manage multiple event logistics and details.

Responsibilities

• Assist in managing group bookings and event operations.
• Coordinate event logistics and ensure client specifications are met.

Skills

Event Coordination

Communication Skills

Organizational Skills

Problem-Solving

Interpersonal Skills

Time Management

Education

Experience in Event Coordination

Hospitality Management Knowledge

Tools

Event Management Software

Job description

The Groups, Conference & Events (GC&E) Coordinator is responsible for supporting the efficient planning and flawless execution of group bookings, conferences, and events within the hotel. This role demands a responsible and proactive approach, ensuring that every aspect of event coordination runs smoothly.

What will I be doing

As a GC&E Coordinator, you will assist in managing group bookings, conference, and event operations. Your main responsibility is to ensure a smooth process from inquiry to event execution, focusing on operational efficiency and guest satisfaction. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Responding promptly to customer inquiries regarding group bookings, conferences, and events, providing them with relevant information and ensuring all questions are answered.
• Coordinating and assisting with the planning and execution of group events, conferences, and meetings, ensuring all client specifications are captured accurately.
• Supporting the organization and scheduling of site inspections, showcasing the hotel s event facilities and capabilities to potential clients.
• Communicating with the Food & Beverage, Banqueting, and Operations teams to ensure that all event-related requirements, such as room setups, AV needs, and catering, are met to the highest standards.
• Maintaining an up-to-date event diary and space availability, ensuring efficient use of hotel facilities and a smooth workflow for event bookings.
• Providing day-of support for events, ensuring smooth execution, handling any issues that arise, and responding to guest requests as needed.
• Assisting with post-event follow-up, gathering client feedback, and evaluating event success to help improve future offerings.
• Supporting billing and payment processes, ensuring contracts, deposits, and payments are handled in accordance with hotel policies.
• Ensuring that all event materials, such as signage, promotional items, and collateral, are prepared and in place ahead of the event.
• Assisting with reporting on event performance, sales, and client feedback to contribute to the ongoing improvement of the department's strategy and service offerings.

Desired Candidate Profile

What are we looking for

A Groups, Conferences and Events Coordinator serving Waldorf Astoria Hotels and Resorts brand is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Minimum 2-3 years of experience in event coordination, sales, or a similar hospitality role within a luxury hotel or upscale environment.
• Proven ability to manage multiple event logistics, including space planning, catering, AV requirements, and room setups.
• Strong communication and interpersonal skills with a proven ability to build and maintain relationships with corporate clients, event planners, and suppliers.
• Excellent organizational skills with keen attention to detail, ensuring that all event details are managed efficiently and accurately.
• Ability to work effectively in a team and collaborate with various departments, including Food & Beverage, Operations, and Front Office.
• A proactive approach to problem-solving and guest service, ensuring events run smoothly and client expectations are exceeded.
• Familiarity with event management software and tools, with the ability to learn new systems quickly.
• Strong ability to manage time and prioritize tasks effectively in a fast-paced environment.
• Flexibility to work varied hours, including weekends, evenings, and holidays, depending on event schedules.
• Knowledge of hospitality industry standards and practices, particularly in events and group bookings.
• Ability to handle high-pressure situations with professionalism and grace.
• Strong writing and reporting skills, particularly for event documentation and client feedback follow-ups.

What will it be like to work for Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all.

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