Rostering Coordinator (Talent Pool)

Serco; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

Serco is seeking a Roster Planner to manage staff scheduling and ensure efficient duty arrangements. The ideal candidate will have at least 5 years of experience in a similar role and proficiency with rostering tools. This position offers competitive pay, comprehensive benefits, and opportunities for growth in a diverse and inclusive environment.

Benefits

Competitive monthly pay and allowances

Comprehensive medical and life insurance

Leave benefits exceeding industry standards

Annual airfare allowance for expatriates

Wellbeing programs supporting health

Qualifications

• Minimum of 5 years experience in a Roster Planner role.
• Experience with rostering tools and knowledge of airport operations is desirable.

Responsibilities

• Compile and publish rosters using Time2Work.
• Monitor and track staff time and attendance.
• Handle staff roster issues and make necessary adjustments.

Skills

Roster Planning

Time2Work Tool

Monitoring Staff Attendance

Scheduling

Education

High School Diploma or equivalent

Tools

Time2Work

Job description

We are a multinational organization with a global team of colleagues. In the Middle East, we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue, and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfill our purpose of impacting a better future by "Bringing National Visions to Life".

Serco is currently talent pooling for upcoming opportunities. Join our talent pool for consideration in future roles within our organization.

Key Accountabilities

1. Compiling and publishing rosters using the Time2Work Rostering Tool in accordance with company policies and standards and forecasted demand monthly;
2. Manually maintaining a backup schedule;
3. Incorporating leave, training, off days, and staff weekly and monthly hours into all planned staff schedules;
4. Tracking staff movements on a day-to-day basis;
5. Developing and implementing deployment plans over peak periods;
6. Creating and maintaining an overall staff annual leave plan;
7. Planning and scheduling all required training in conjunction with relevant stakeholders;
8. Handling staff roster issues and making necessary adjustments for efficient duty arrangements;
9. Monitoring and reviewing the effectiveness of roster arrangements, making adjustments, and escalating issues to the Head of WFM for further review;
10. Monitoring and tracking staff time and attendance;
11. Creating and maintaining daily and monthly reports.

Specific Requirements

1. High School Diploma, General Education Degree, or equivalent professional qualification;
2. Minimum of 5 years experience in a Roster Planner role for a workforce of 1+ employees;
3. Experience with the Time2Work workforce management tool or similar rostering tools;
4. Knowledge of airport operations and security is desirable;
5. Industry experience in Retail, Aviation, F&B, hotel, or hospitality is desirable.

What’s in it for you?

At Serco, our core values drive everything we do. We believe in fairly compensating our colleagues for the value they bring. Our total reward package includes:

• Competitive monthly pay and allowances;
• Comprehensive medical and life insurance coverage;
• Leave benefits exceeding industry standards;
• Annual airfare allowance for expatriate colleagues;
• A supportive work environment with a strong Safety-First culture;
• Wellbeing programs supporting physical, mental, and emotional health;
• Opportunities for growth and career development both regionally and globally.

Join Us

Serco values diversity and fosters an inclusive environment where everyone can bring their authentic selves to work. We are committed to equal employment opportunities and ensuring a safe workplace through our Zero Harm initiative.

Join Serco and be part of a values-driven organization that invests in its employees' development and well-being, offering a rewarding career.