IT Support Engineer

Fresh Fruits Company; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking an IT Support Engineer to provide essential technical support and maintain IT infrastructure. This role involves troubleshooting hardware and software issues, ensuring cybersecurity compliance, and assisting in system upgrades and new technology implementations. The ideal candidate will have a Bachelor's degree in IT or Computer Science, coupled with 2-4 years of experience in a fast-paced environment like FMCG. Join a dynamic team where your skills will contribute to optimizing IT performance and enhancing operational efficiency.

Qualifications

• 2-4 years of IT support experience in FMCG or fast-paced environments.
• Certifications like CompTIA A+, MCITP, or CCNA are a plus.

Responsibilities

• Provide technical support for hardware, software, and network issues.
• Maintain and upgrade IT infrastructure for optimal performance.
• Ensure cybersecurity best practices and data protection compliance.

Skills

Technical Support

Troubleshooting

Cybersecurity

Networking Fundamentals

Microsoft 365

Active Directory

VPN Configurations

Education

Bachelor's degree in IT

Bachelor's degree in Computer Science

Tools

Windows OS

Mac OS

ERP Systems (SAP, Oracle)

Job description

IT Support Engineer

Job Location: UAE

Key Responsibilities:

1. Provide technical support for hardware, software, and network issues.
2. Troubleshoot and resolve system-related problems efficiently.
3. Maintain and upgrade IT infrastructure for optimal performance.
4. Install, configure, and monitor operating systems and applications.
5. Ensure cybersecurity best practices and data protection compliance.
6. Assist in IT projects, system upgrades, and new technology implementations.

Requirements:

1. Bachelor's degree in IT, Computer Science, or a related field.
2. Proven 2-4 years of IT support experience, preferably within FMCG or a similar fast-paced environment.
3. Proficient in Windows and Mac OS environments.
4. Hands-on experience with Microsoft 365, Active Directory, and VPN configurations.
5. Experience with ERP systems (SAP, Oracle, etc.) and enterprise-level applications in FMCG.
6. Strong knowledge of networking fundamentals (LAN, WAN, TCP/IP, DNS, DHCP, etc.).
7. Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or Cisco CCNA are a plus.

Company Industry:

• Consulting
• Management Consulting
• Advisory Services

Department / Functional Area:

• IT Software