Business Partner Manager

Khalifa University; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Business Partner Manager to drive strategic alignment across corporate support functions. This role is pivotal in designing a business partnering model that integrates HR, Finance, and other support services, ensuring they meet the unique needs of various business units. The ideal candidate will have extensive experience in stakeholder engagement, service catalog management, and performance tracking. Join this innovative firm and contribute to enhancing operational performance and organizational growth through effective collaboration and accountability.

Qualifications

• 12 years of experience in business partner, sales, or partnerships.
• Strong understanding of HR, Finance, Procurement, FM, or Legal services.

Responsibilities

• Design and implement a business partnering model across corporate functions.
• Build dashboards to monitor service performance and stakeholder satisfaction.

Skills

Business Partnering

Stakeholder Engagement

Service Catalog Management

Performance Tracking

Client Acquisition

Education

Bachelor’s degree in Business Administration

MBA or equivalent certification

Tools

CRM tools

MS Office

Business Development Platforms

Job description

Job Purpose

The Business Partner Manager is responsible for establishing a unified, efficient, and transparent business partnering model across all corporate support functions—HR, Finance, Procurement, Legal, IT, Marketing, and General Services—for Khalifa University Enterprise Company (KUEC), its subsidiaries, and affiliated startups. This role ensures strategic alignment between service providers and business units, delivering tailored, high-value services that support operational performance and organizational growth.

Key Roles & Responsibilities:

Business Partnering Framework

• Design and implement a business partnering model that integrates corporate support functions into the operational fabric of KUEC and its entities.
• Serve as a key liaison between business units and support service teams to ensure services are aligned with business objectives and responsive to unique entity needs.
• Promote transparency, ownership, and accountability in service delivery across the organization.

Service Catalog Management

• Develop and maintain a centralized, comprehensive service catalog for all corporate support functions.
• Clearly define services, processes, access points, and service levels for each function tailored to different business unit needs (corporate, subsidiaries, startups).
• Ensure business stakeholders have visibility and clarity on how to engage with each support function

Stakeholder Engagement and Feedback

• Establish structured feedback mechanisms to assess service quality, responsiveness, and overall satisfaction.
• Collect, analyse, and present stakeholder feedback regularly to improve internal services.
• Act as the voice of the business in continuous improvement discussions with corporate support teams.

Interdepartmental Governance and Alignment

• Facilitate cross-functional coordination between support functions and business units to improve collaboration, resolve pain points, and ensure service delivery meets expectations.
• Support governance structures that drive transparency, consistency, and strategic alignment across functions.
• Guide the development and enforcement of SLAs and service ownership.

Reporting & Performance Tracking

• Build and maintain dashboards to monitor service performance, KPIs, and stakeholder satisfaction across all corporate services.
• Provide regular reports and insights to leadership to identify areas for improvement and recognize high-performing areas.
• Drive accountability by linking service performance to business outcomes.

Qualifications & Experience:

• Bachelor’s degree in Business Administration, Marketing, or relevant field.
• MBA or equivalent certification is preferred.

Required Experience:

• Expats: 12 years in business partner, sales, or partnerships, preferably within HR, Finance, Procurement, FM, or Legal services.
• Proven record in client acquisition and achieving business targets.
• Strong understanding of target service domains and their ecosystems.
• Proficiency in CRM tools, MS Office, and business development platforms.
• Experience in designing service catalogs, feedback systems, and performance dashboards.